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Any maintenance campaigns ongoing?

8 months ago

Hi, I live in Kirchheim, & have a Telekom GlasFaser connection. I had a technician ringing the bell & claiming some checks need to be done in the house. I did not allow him in. Is there any maintenance campaigns or checks ongoing in Kirchheim?

126

8 months ago
SBK911

Hi, I live in Kirchheim, & have a Telekom GlasFaser connection. I had a technician ringing the bell & claiming some checks need to be done in the house. I did not allow him in. Is there any maintenance campaigns or checks ongoing in Kirchheim?

Hi, I live in Kirchheim, & have a Telekom GlasFaser connection. I had a technician ringing the bell & claiming some checks need to be done in the house. I did not allow him in. Is there any maintenance campaigns or checks ongoing in Kirchheim?

SBK911

Hi, I live in Kirchheim, & have a Telekom GlasFaser connection. I had a technician ringing the bell & claiming some checks need to be done in the house. I did not allow him in. Is there any maintenance campaigns or checks ongoing in Kirchheim?

In welchem Kirchheim?
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8 months ago
Kirchheim unter Teck
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8 months ago
@SBK911

I assume these were employees of the Ranger company (‘on behalf of Telekom’)...

Did these ‘technicians’ have an ID card with them?

A maintenance is usually announced by Telekom.
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8 months ago

SBK911

@Frustrierter Helfer a.D. Yes, he had an ID. But I had no mail or information from Telekom that a technician is going to be visiting us. He just spoke very fast in German(I understand German but was too fast for me to understand 100%). We had a bad experience in the past with an impostor pretending to be a representative of another competitor in the past. So I told him to speak with my Vermieter to align for a Termin, and he left immediately abusing me that it was kostenlos now but would cost a lot of money later if I wanted it! I already have Glasfaser since day 1, but I recently upgraded my contract to a faster connection. Not sure what his agenda was. but, from the reply, I see that I need not be worried for sending him away.

@Frustrierter Helfer a.D.

Yes, he had an ID. But I had no mail or information from Telekom that a technician is going to be visiting us. He just spoke very fast in German(I understand German but was too fast for me to understand 100%). We had a bad experience in the past with an impostor pretending to be a representative of another competitor in the past. So I told him to speak with my Vermieter to align for a Termin, and he left immediately abusing me that it was kostenlos now but would cost a lot of money later if I wanted it! I already have Glasfaser since day 1, but I recently upgraded my contract to a faster connection. Not sure what his agenda was.

but, from the reply, I see that I need not be worried for sending him away.

SBK911

@Frustrierter Helfer a.D.

Yes, he had an ID. But I had no mail or information from Telekom that a technician is going to be visiting us. He just spoke very fast in German(I understand German but was too fast for me to understand 100%). We had a bad experience in the past with an impostor pretending to be a representative of another competitor in the past. So I told him to speak with my Vermieter to align for a Termin, and he left immediately abusing me that it was kostenlos now but would cost a lot of money later if I wanted it! I already have Glasfaser since day 1, but I recently upgraded my contract to a faster connection. Not sure what his agenda was.

but, from the reply, I see that I need not be worried for sending him away.

Clear proof of a lie - why should you pay more later for something you already have?

His "agenda" was: "Commission at any price..."
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8 months ago
Yeah, guess that was his ultimate aim!
Answer
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8 months ago
Hello @SBK911,

Our representatives, such as those from Ranger Marketing and Vertrieb GmbH, may visit you at home to offer services like high-speed fiber connections, mobile plans, or MagentaTV.

How to Recognize Authorized Personnel:

ID Badge: Representatives always carry an ID badge at eye level, featuring a photo, expiration date, and a QR code. Scanning the QR code with your phone will take you to our website, where you can verify the person's details and authenticity.

Uniform: They wear Telekom-branded clothing with the text "On behalf of Telekom" and our logo.

Authorization Letter: They carry an original authorization letter from Telekom confirming their role.

If you have a normal appointment with a technician, you will know beforehand. What day and during what timeframe the technician will visit.

Kind regards

Belana
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