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Fill out our online contact form quickly and easily so that we can advise you personally in a timely manner.
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2 years ago
Hello @Viracha Kokuvattana
If the minimum contract period of 24 months has expired, this is then possible.
To do this, log in to your customer center and go to “Change tariff”
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2 years ago
What is your current contract / tariff you use?
Please tell us the full name, beginning with "MagentaZuhause..."
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2 years ago
@Viracha Kokuvattana
Hey Viracha,
thank you for your contribution to our community and that you have already deposited your data. You have already received some information here.
I could not reach you by phone right now. A downgrade is only possible at the end of the current contract term. If you have any questions, please let me know when it's more convenient for you, and I'll call you back.
Best regards
Timur K.
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2 years ago
I already canceled and got an email confirmation since July that my cancel will be October but this bill on November still have it
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2 years ago
I would like to ask another question too I cancelled Digital Home service but this month's bill still has Digital Service M on my bill, I tried to contact you by phone but not work with someone on the team can help
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2 years ago
Could you please contact me again
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2 years ago
@Sven Ö.
Du darfst nochmal
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2 years ago
Thank you for the quick but nice call @Viracha Kokuvattana . As discussed I made the refund.
If you have any further question or need some kind of support, just let me know.
Kind regards Sven Ö.
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2 years ago
@Viracha Kokuvattana
What exactly is on the invoice? Maybe it's retroactive. What is the billing period?
Post the invoice here. Please black out all personal information!
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2 years ago
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2 years ago
@Viracha Kokuvattana
Ok. It actually says the whole of November. The cancellation confirmation is unclear, so I don't recognize the date. @Timur K. has to take a look
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2 years ago
@Viracha Kokuvattana
Based on the cancellation confirmation, you will receive a credit. This will not fail.
@Timur K. or another Teamie can help you
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2 years ago
Thank you for the quick but nice call @Viracha Kokuvattana . As discussed I made the refund.
If you have any further question or need some kind of support, just let me know.
Kind regards Sven Ö.
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