Hello @Kyle V,

thank you for your detailed description.

I am sorry that the connection at your new address could not be set up due to the lack of copper/DSL infrastructure.

I would be happy to take a look at your order and assist you with the cancellation. When can we reach you by phone? I will check everything and ensure that you receive a written confirmation and that the automatic appointment notifications are stopped.

We will also look at the return of the hardware you have already received together, and I will inform you about the next steps.

Kind regards ^Khaled

Thank you for the prompt response. I can be reached any time on my phone number for any further information you need