‎Can I cancel my Telekom 'Vertrag' due to medical reasons?

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Can I cancel my Telekom 'Vertrag' due to medical reasons?

2 years ago

Hi everyone,

I don't feel comfortable yet in my German and DeepL does make mistakes sometimes so I decided to use English instead.

I wanted to know if it's possible to cancel my Telekom Vertrag due to medical reasons?

Or is this judged by a case-to-case basis?

Look very much forward to hearing from you guys.

Mit freundlichen Grüßen,

Ramadan

185

2 years ago
Hello @ramadanhasani

Welcome to the community.

In principle, there is no special right of termination. But only the team can decide, depending on the medical case.

You don't have to mention that here in the public forum.

Please fill out your profile completely. Customer number or phone number is still missing. Link in my signature. Data protection is guaranteed because only the Telekom-hilft team can see your data in the profile.

Please enter the best time to reach you in the third window under further information. The team is here every day from 7 a.m. to 11 p.m.

Also have your IBAN ready for legitimation (last 6 digits)

A little patience, the @Telekom hilft Team will come to you by phone.

How long has the contract been running? If the minimum contract period has expired (24 months), you can terminate the contract at any time, daily, with a notice period of 1 month.

Termination via customer center or form:

Formular

Directly in the customer center,

under "my contract data":

At the bottom right, click on the "Cancel contract" button.

1
Answer
from
2 years ago
Hi @ramadanhasani,

as @Marcel2605 already said, there is no right for special termination because of medical conditions. And it would really need to be a very, very special case in which we could even think about.

But I can not say for sure, that you case is not special, so I wanted to call and talk about it. Unfortunately I was not able, because I need a contact number in your profile.

Would you be so kind to put it in there and give a timeframe in which you are available?

Sincerely,

Johannes P.
Unlogged in user
Answer
from
2 years ago
Hello Johannes,

I think I understand. In that case, I am wondering if I can change my plan to such a degree where I just pay a bit less per month.

Sorry for the late reply and thank you for your help either way.

Best wishes,

Ramadan
0
2 years ago
Hi @ramadanhasani,

please add your contact number to your profile and give us a time frame in which you are available for a short call.

Sören G.
0