Telekom sales agents came to my home a few months ago. I listened to their offer, but I never signed anything, never agreed to switch, and never gave any consent.
They later sent me emails asking me to confirm the order, but I ignored them because I had not agreed to anything.
Now, a month ago, I suddenly received a full contract confirmation, multiple phone numbers assigned to me, and even a scheduled technician appointment — all without my permission.
I’m really confused and concerned, because I never entered into any contract.
What is the correct way to cancel this and ensure Telekom fully removes the contract from their system so I don’t get charged for anything?
Akzeptierte Lösung
akzeptiert von
vor 20 Tagen
Hello @Reaman , welcome to the Telekom Help community. I'm very sorry you wish to cancel this contract. Unfortunately, cancellation is no longer possible. You received an order confirmation on September 16, 2025, with a 14-day cancellation period that expired on September 30, 2025. Therefore, it is no longer possible to cancel the order. If you have any further questions, please feel free to contact me. Best regards, Hajdar H
8
von
vor 18 Tagen
If you have any further questions, please feel free to contact me.
Hello @Reaman , welcome to the Telekom Help community. I'm very sorry you wish to cancel this contract. Unfortunately, cancellation is no longer possible. You received an order confirmation on September 16, 2025, with a 14-day cancellation period that expired on September 30, 2025. Therefore, it is no longer possible to cancel the order. If you have any further questions, please feel free to contact me. Best regards, Hajdar H
Still waiting.
0
von
vor 18 Tagen
Hello @Hajdar.H,
thank you for your reply. I want to clarify again that I never placed or signed this order. I only received an email confirmation for an order I never made, but I did
not receive any letter. I was also abroad for two months, so I could not react earlier.
Since the contract has not started, no service has been provided, and I never gave any consent, I kindly ask you to review my request again. This order was never authorized by me, and I request that it be cancelled.
0
von
vor 18 Tagen
Hello @Reaman, I have reviewed your order again. We have a signed provider change order from you, dated April 29, 2024. We send the provider change documents by mail to unverified email addresses. Therefore, it is not possible to cancel this order. If the technician determines on December 15, 2025, between 8:00 AM and 1:00 PM that the connection cannot be activated for technical reasons, early termination of the contract is possible. I am again rejecting your cancellation request. Best regards, Hajdar H
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