You might also be interested in
Request purchasing advice
Fill out our online contact form quickly and easily so that we can advise you personally in a timely manner.
View offers
Informieren Sie sich über unsere aktuellen Internet-Angebote.
Fill out our online contact form quickly and easily so that we can advise you personally in a timely manner.
Informieren Sie sich über unsere aktuellen Internet-Angebote.
2 days ago
How can I cancel my Telekom contract.
Hello. I currently have a MagentaZuhause L contract but I am moving out of apartment on 01.08.2025. I am moving in with my husband who already has a vodafone connection which he cannot change. How can I cancel my Telekom contract. I filled the online form and they cancelled my contract starting from 01.08.2026. Which means I have to pay for one year without using this internet. Please guide me on how I can cancel my contract.
You can't, you should use "Umzug"
0
2 days ago
Where should I say umzug? In the online form I filled I chose family reunification: Kündigung wegen Umzug /Haushaltszusammenführung
5
Answer
from
2 days ago
@ATahir that is correct. There is a one time fee of 69,95 Euro.
Sören
Answer
from
1 day ago
Is there any way to know beforehand if the regular move is possible? Otherwise I will be paying 70 euros more in addition to the 54 euros per months for internet I will not be using for the next one year.
Answer
from
1 day ago
@ATahir the fee will only be charged, if the move really happens. If the move is not possible, or you cancel the move order the fee is void.
Sören
Unlogged in user
Answer
from
Unlogged in user
Ask
from