Cancel contract after moving

25 days ago

Hi!

A year ago I contracted optic fiber for my previous WG. I've recently moved to another apartment on my own and the building doesn't have access to optic fiber. How can I cancel the contract? As far as I know, if the same service can't be offered, the contract can be cancelled.

Thanks in advance!

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9

    • 25 days ago

      @user_b543f5 

       

      Please fill in your profile details so that the Telekom-Hilft team can contact you:
      a) Click on your avatar at the top right.
      b) Select "My settings".
      c) Enter your customer number and telephone number and under "Further information" enter a time slot for a callback.
      d) For identification purposes, please have the last 6 digits of your IBAN ready.

      Then please leave a short message here.

      0

    • 25 days ago

      Hello @user_b543f5

       

      please let me know what time I can reach you best for a phone call. 

      I need some type of proof from you that you are moving (registration certificate). Please have that ready for the phone call. 

       

      Kind regards

      Belana

      0

    • 24 days ago

      Hi! 

      You can call me tomorrow at any moment between 13 and 18.

      Greetings,

      Diego

      2

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      from

      24 days ago

      Hello @user_b543f5

       

      sadly, I could not reach you right now.

      I will try again later.

       

      Kind regards

      Belana

      Answer

      from

      24 days ago

      Hello @user_b543f5,

       

      sadly, I could not reach you again. Please let me know a new timeframe for a callback. 

       

      Kind regards

      Belana

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    • 24 days ago

      I'm sorry I just missed your call. If you try again I'll pick it up. If not tomorrow I'm also available

      0

    • 24 days ago

      Tomorrow I'm available between 13 and 18 as well. I'll keep an eye on the phone. I'm sorry for the inconvenience.

      2

      Answer

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      24 days ago

      Hello @user_b543f5

       

      no worries. I will try again tomorrow. 

       

      Kind regards

      Belana

      Answer

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      23 days ago

       

       

       

       

      Thank you very much for the pleasant conversation earlier 🙂 As discussed, I have deposited the proof of relocation. As the contract is a change of provider and has not yet come into effect, I have forwarded the cancellation to our specialist department. They will then get in touch with you and discuss the cancellation with you 🙌🏽🙂 

       

      Please give me a short feedback as soon as the cancellation has been made 👍🏽

       

      Best regards
      Timur

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