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Cancel contract after moving

4 days ago

Hi!

A year ago I contracted optic fiber for my previous WG. I've recently moved to another apartment on my own and the building doesn't have access to optic fiber. How can I cancel the contract? As far as I know, if the same service can't be offered, the contract can be cancelled.

Thanks in advance!

4 days ago
@user_b543f5

Please fill in your profile details so that the Telekom-Hilft team can contact you:
a) Click on your avatar at the top right.
b) Select "My settings".
c) Enter your customer number and telephone number and under "Further information" enter a time slot for a callback.
d) For identification purposes, please have the last 6 digits of your IBAN ready.

Then please leave a short message here.
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4 days ago
Hello @user_b543f5,

please let me know what time I can reach you best for a phone call.

I need some type of proof from you that you are moving (registration certificate). Please have that ready for the phone call.

Kind regards

Belana
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3 days ago
Hi!

You can call me tomorrow at any moment between 13 and 18.

Greetings,

Diego
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3 days ago
Hello @user_b543f5,

sadly, I could not reach you right now.

I will try again later.

Kind regards

Belana
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3 days ago
Hello @user_b543f5,

sadly, I could not reach you again. Please let me know a new timeframe for a callback.

Kind regards

Belana
Unlogged in user
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3 days ago
I'm sorry I just missed your call. If you try again I'll pick it up. If not tomorrow I'm also available
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3 days ago
Tomorrow I'm available between 13 and 18 as well. I'll keep an eye on the phone. I'm sorry for the inconvenience.
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3 days ago
Hello @user_b543f5,

no worries. I will try again tomorrow.

Kind regards

Belana
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2 days ago

user_b543f5

Thank you very much for the pleasant conversation earlier 🙂 As discussed, I have deposited the proof of relocation. As the contract is a change of provider and has not yet come into effect, I have forwarded the cancellation to our specialist department. They will then get in touch with you and discuss the cancellation with you 🙌🏽🙂

Please give me a short feedback as soon as the cancellation has been made 👍🏽

Best regards
Timur
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