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Cancel contracts
7 months ago
Hello,
I have three contacts in Telekom.
One is for internet and landline connection, another is for magenta tv and the third one is for mobile phone. I would like to keep for a few months more the mobile phone contract only to take care some procedural stuff that may require an SMS for 2-FA or people from other services who are trying to contact me etc...
The other two I would like to cancel them, because I am leaving Germany.
I have the paper of deregistration from the city hall.
Thank you!
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Accepted Solution
accepted by
7 months ago
You can use this form for landline: https://www.telekom.de/kontakt/kuendigung/ausserordentliche-kuendigung#spi_852756
and this for mobile: https://www.telekom.de/kontakt/kuendigung/ausserordentliche-kuendigung-mobilfunk#spi_855606
Mark X there: Kündigung wegen Umzug ins Ausland
0
7 months ago
Thanks!
And where do I send it?
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Answer
from
7 months ago
Sorry I thought it was a pdf.
Scratch my previous comment
Answer
from
7 months ago
Hello @und3rd06012,
I am glad that @Mister Burny was already able to help you out. Should you have any further questions, please do not hesitate to contact us again.
Kind regards
Lara
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7 months ago
Hello again,
For the equipment (modem/router, tv box) should I go to a telekom store and give them back or will I receive an email with shipping labels?
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Accepted Solution
accepted by
7 months ago
You can obtain the return slip by stating your customer number and zip code at https://www.telekom.de/hilfe/miete/
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6 months ago
Hello again,
Thank you all for your valuable and immediate help.
I managed to cancel the landline and tv successfully and returned the devices (router+tv box), but for the mobile even though I tried two times to cancel it seems that it does not cancel.
Do I do something wrong?
Thanks again.
1
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from
6 months ago
Thank you @und3rd06012,
for our friendly phone call.
I'm pleased that we were able to clarify your mobile cancellation straight away.
Everything has already worked. You don't need to do anything else.
If you still have any questions, just let me know.
Kind regards
Kathrin
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Accepted Solution
accepted by
6 months ago
Thank you @und3rd06012,
for our friendly phone call.
I'm pleased that we were able to clarify your mobile cancellation straight away.
Everything has already worked. You don't need to do anything else.
If you still have any questions, just let me know.
Kind regards
Kathrin
0
6 months ago
Thank you Kathrin for your valuable help!
Regards
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