Hello,
Earlier this week I moved into a new apartment and created a new order for MagentaZuhause XL Flex. However I've just realized that my apartment does not have the right socket for DSL. I would like to cancel my contract as I cannot connect to DSL in my apartment. I was hoping to be able to cancel this on this Widerruf eines Telekom Auftrags.
However it asks for an 11 digit Auftragsnummer which I don't have. I cannot locate it in the MeinMagenta app either. The closest information that I could find is a 10 digit order number. My understanding is that I only have 14 days from my order during which I'm able to cancel this contract, so I'm hoping to cancel this as soon as possible please.
Offizielle Lösung
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@cobalt_ringbearer,
thank you for the pleasant call.
I'm glad that I could answer all of your questions. If there's anything else we can help you with in the future, feel free to write again.
Have a nice day and a good time.
Kind regards
Malte
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