Hello,

I have already wrote here before regarding the internet contract.

After I checked the final message from one of the members here, I didn’t cancel my order and was just waiting.

But in April, I got a physical advertisement letter from Telekom. It said that we could set up telekom glasfaser connection in our building - so I contacted them directly.

After a while one staff came to our house and said that there was a problem in our previous order so he had to cancel it, and would make a new contract. He also told me that the installation would be completed in 1-2weeks.

So we asked them if we can get a same amount of payback, he said he would check it if I sent the payback information to him.

I sent an email about that on 30/04 but he never sent me any response, and time just passed.

We also had to get a new ONT box (the staff member from the telekom store said that we had an old one) but NO ONE contacted us. When we checked the glasfaser portal it said that they couldn’t provide any further information and expected installation date is uncertain.

However suddenly, today, I got multiple messages and emails about setting the glasfaser connection. When I checked the glasfaser portal it suddenly said that the connection has been completed in February, - it was always “uncertain” every time I checked it - as you could see from my previous post, 3 months ago you confirmed that you didn’t have any plans to install it in our apartment.

Also nothing has been confirmed about the payback amount and new ont box.

At this point we just want to cancel the contract.

Please check it and cancel the contract.