Cancellation of the contract
vor 2 Monaten
Hello,
I have already wrote here before regarding the internet contract.
After I checked the final message from one of the members here, I didn’t cancel my order and was just waiting.
But in April, I got a physical advertisement letter from Telekom. It said that we could set up telekom glasfaser connection in our building - so I contacted them directly.
After a while one staff came to our house and said that there was a problem in our previous order so he had to cancel it, and would make a new contract. He also told me that the installation would be completed in 1-2weeks.
So we asked them if we can get a same amount of payback, he said he would check it if I sent the payback information to him.
I sent an email about that on 30/04 but he never sent me any response, and time just passed.
We also had to get a new ONT box (the staff member from the telekom store said that we had an old one) but NO ONE contacted us. When we checked the glasfaser portal it said that they couldn’t provide any further information and expected installation date is uncertain.
However suddenly, today, I got multiple messages and emails about setting the glasfaser connection. When I checked the glasfaser portal it suddenly said that the connection has been completed in February, - it was always “uncertain” every time I checked it - as you could see from my previous post, 3 months ago you confirmed that you didn’t have any plans to install it in our apartment.
Also nothing has been confirmed about the payback amount and new ont box.
At this point we just want to cancel the contract.
Please check it and cancel the contract.
Hinweis:
85
0
21
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vor 2 Monaten
Hello @SeoJ
the Teamies of the @Telekom hilft Team are informed and will contact you as soon as possible
greats
Waage1969
0
0
vor 2 Monaten
@SeoJ But cancelling the order isn't your preferred solution, is it? After all, you do want to use the fiber-optic connection. It sounds to me like everything is actually far enough along for that to be possible—or is something still missing? For instance, has the fiber-optic wall outlet already been installed?
Kind Regards Wiebke
19
von
vor 10 Tagen
Hello@Louisa G. ,
Thank you for the confirmation but why reclaiming was happened?
I don’t know if you could see my communication history here but it was granted by telekom as a compensation, your colleague confirmed me that I would get it and there was no further explanation regarding the reclaiming.
I thought everything was cleared by this credit, I just wanted to check the remaining amount and found that there was another issue…..
I really want to forget about this issue, please check this issue once again, I don’t think this credit had to be reclaimed.
Kind regards,
Seowon Jeong
von
vor 10 Tagen
Hi @SeoJ,
I am going to look into the situation with my colleague Jonas. Unfortunately he is not in the office till next week. We will contact you here as soon as possible.
Best regards
Sören
von
vor 4 Tagen
Hello @SeoJ,
unfortunately, I could not reach you just now via telephone.
I have had another look into your case.
There seems to have been a misunderstanding: The invoice, you have received is billing you for a total amount of €78.93. (Your screenshot even shows that this amount consists of the two individual €69.95 and the €8.98.)
The remaining sum of your credit has indeed been transferred: To your bank account. Your screenshot shows the overview of your "account" within our system. So from that perspective it is an outgoing transfer.
Please check your actual bank account. You should have received the exact €151.07 at the same day or within a few days after the 13th of August.
Kind regards
Jonas
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