Cancellation of WiFi contract: relocation to new house with existing connection
vor 4 Jahren
Hello all,
I would like to cancel my current wifi contract because I have now relocated to a new house - within the same city in Germany - which already has another existing wifi connection . My contract is valid until Feb 2022; I want to cancel my contract as I don't want to pay for the remaining 11 months. I am however aware that I will still need to pay for 3 more months when I cancel the contract.
Is this cancellation possible? Who should I contact for this cancellation and what documents are required?
Thanks in advance for your help
best regards
295
2
vor 4 Jahren
You don't have a WiFi contract, since there is no such thing, and you can't cancel a Festnetz Vertrag in this manner. You have to use a phone and request an Umzug nach Telekommunikationsgesetz. Then they will try to transfer your current connection to the new address and only if this fails you can cancel the contract in this manner.
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vor 4 Jahren
I already answered your request via direct message.
Regards
Karsten L.
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