Hello everyone,
I recently moved to new apartment and I have new internet contract with hybrid connection with SpeedPort Pro Plus. Technician had visited today to connect/activate the DSL line. I guess he activated the line from House connection but the internet from DSL line was not working. The technician later said there is a problem between my telecom socket and House connection. He said he can fix it but requires another appointment. Mein Technischer App does not seem to work to schedule new appointment. I have no clue what is happening and why there is problem in the first place. Even if I schedule new appointment by phone call, I have no understanding about the problem the technician mentioned and how to proceed. I am kind of lost. Currently, I am using LTE part of hybrid connection.
Any ideas or suggestions?
Accepted Solution
accepted by
4 years ago
Hi @Markus Km. , @Anna J.
The issue with the DSL connection is solved. The technician came today and found out that the cable from Telecom Distribution Box was splitted into another box somewhere inside the basement. So basically they had to connect at two different connection boxes. Now, the DSL signal is available in the flat and the internet is also working fine. And we do not need to change the cables.
Thank you very much for the help.
Kind regards,
Pushpa Thapa
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