Gelöst

Problem between Telecom socket and House connection

vor 4 Jahren

Hello everyone,

 

I recently moved to new apartment and I have new internet contract with hybrid connection with SpeedPort Pro Plus. Technician had visited today to connect/activate the DSL line. I guess he activated the line from House connection but the internet from DSL line was not working. The technician later said there is a problem between my telecom socket and House connection. He said he can fix it but requires another appointment. Mein Technischer App does not seem to work to schedule new appointment. I have no clue what is happening and why there is problem in the first place. Even if I schedule new appointment by phone call, I have no understanding about the problem the technician mentioned and how to proceed. I am kind of lost. Currently, I am using LTE part of hybrid connection.

 

Any ideas or suggestions?

1187

10

  • Akzeptierte Lösung

    akzeptiert von

    vor 4 Jahren

    Hi @Markus Km. , @Anna J. 

     

    The issue with the DSL connection is solved. The technician came today and found out that the cable from Telecom Distribution Box was splitted into another box somewhere inside the basement. So basically they had to connect at two different connection boxes. Now, the DSL signal is available in the flat and the internet is also working fine. And we do not need to change the cables.

     

    Thank you very much for the help.

     

    Kind regards,

    Pushpa Thapa

    0

Das könnte Ihnen auch weiterhelfen

Gelöst
Fiber optics connection in house with full Hausanschluss

vor 2 Jahren

in  

Festnetz & Internet

313

0

4

Lost DSL connection between router and Telekom

vor 2 Jahren

in  

Festnetz & Internet

139

0

3

Gelöst
No fiber connection after a move

vor 9 Monaten

in  

Festnetz & Internet

125

0

2

No connection to the Internet.

vor 8 Monaten

in  

Festnetz & Internet

120

0

1

Gelöst
Internet connection problem

vor 8 Jahren

in  

Festnetz & Internet

1000

0

2

Beliebte Tags letzte 7 Tage

Keine Tags gefunden!

Das könnte Sie auch interessieren

 

Social Media

Telekom FacebookTelekom InstagramTelekom X

Cookies and similar technologies

We use cookies and similar technologies (including ) on our website to save, read out and process information on your device. In doing so, we enhance your experience, analyze site traffic, and show you content and ads that interest you. User profiles are created across websites and devices for this purpose. Our partners use these technologies as well.


By selecting “Only Required”, you only accept cookies that make our website function properly. “Accept All” means that you allow access to information on your device and the use of all cookies for analytics and marketing purposes by Telekom Deutschland GmbH and our partners. Your data might then be transferred to countries outside the European Union where we cannot ensure the same level of data protection as in the EU (see Art. 49 (1) a GDPR). Under “Settings”, you can specify everything in detail and change your consent at any time.


Find more information in the Privacy Policy and Partner List.

Use of Utiq technology powered by your telecom operator


We, Telekom Deutschland GmbH, use the Utiq technology for digital marketing or analytics (as described on this consent notice) based on your browsing activity across our websites, listed here (only if you are using a supported internet connection provided by a participating telecom operator and consent on each website).

The Utiq technology is privacy centric to give you choice and control.

It uses an identifier created by your telecom operator based on your IP address and a telecom reference such as your telecom account (e.g., mobile number).

The identifier is assigned to the internet connection, so anyone connecting their device and consenting to the Utiq technology will receive the same identifier. Typically:

  • on a broadband connection (e.g., Wi-Fi), the marketing or analytics will be performed based on the browsing activities of consenting household members’.
  • on mobile data, the marketing will be more personalised, as it will be based on the browsing of the individual mobile user only.

By consenting, you confirm that you have permission from the telecom account holder to enable the Utiq technology on this internet connection.

You can withdraw this consent anytime via "Manage Utiq" at the bottom of this site or in Utiq’s privacy portal (“consenthub”). For more, see Utiq's privacy statement.