Hello everyone,

I recently moved to new apartment and I have new internet contract with hybrid connection with SpeedPort Pro Plus. Technician had visited today to connect/activate the DSL line. I guess he activated the line from House connection but the internet from DSL line was not working. The technician later said there is a problem between my telecom socket and House connection. He said he can fix it but requires another appointment. Mein Technischer App does not seem to work to schedule new appointment. I have no clue what is happening and why there is problem in the first place. Even if I schedule new appointment by phone call, I have no understanding about the problem the technician mentioned and how to proceed. I am kind of lost. Currently, I am using LTE part of hybrid connection.

Any ideas or suggestions?