I started a contract with Telekom on the 9th of January 2025, a month ago. I was given a print copy of my contract and the charges was €19.95 for the first 6 months. This morning, I just saw that Telekom tried to debit me for €64.18. Why so?
I only have a contract for internet and my receipt says €19.95. I initially had a complain at the office because my internet wont work. However I went back home and managed to get it working. On the 28th of January, I got an email that a technician is coming to my address. The internet was well working, I told him that on his arrival and he said it’s a routine check and he needs to do activate my internet if not I won’t have service the next month. I am hoping that the extra charges on this is not for the visit. This is such a dishonest transaction. I’m charged €44 more than my contract stated in my first month. Can someone please resolve this please
4 months ago
There may be an installation fee billed with the first invoice.
Perhaps log into your Telekom account and check the invoice document for details.
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4 months ago
Good morning @user_e32abf,
thank you for your post. 😊
All cost are listed on your order confirmation.
Provision costs are always charged for a new tariff. The provision costs are: €69.95.
If you need further help, feel free to let me know.
Kind regards
Belana
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