So, I am in a bit of a furstrating situation. Tried reaching out to Telekom on multiple channels, no help yet.

Context

• I got a new contract when I moved apartments for landline internet.
• The highest speed available is 100 Mbps (and in Mitte ... sigh).
• The said Glassfiber would arrive in the area very soon. Alas, speaking to the building owners it seems that they have no intention of adding it as they already have high speed internet via cable.
• I need higher bandwidth for work than I work from home. Figured Hybrid 5G is an option.

I contacted Telekom via chat and in the shops. Both came to the same conclusion that I need to wait 2 years before I can get it as I have an active contract. And there is no way for me to "add-on" a Hybrid 5G connection, even though that is literally advertised as an add-on.

What are my options here? As a customer, this is beyond frustrating. I am not even trying to end the contract, all I want is to add on a new service to it.