Connection problems playing online with Guild Wars 2

vor 4 Jahren

I have the MagentaHomeXL contract with a Speedport W 925V router. I use my connection to play online at Guild Wars 2, and very often (specially in the evening) the online connection starts cutting off every 30-60 seconds, kicking me out of the server. It is OK for browsing the internet, but very frustrating for online gaming.

I did a traceroute, and looks like after the router, all the pakets are lost. (I attach a screenshot of the traceroute)

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  • vor 4 Jahren

    @OriolFMThe Problem is the Router, exchange it for a Fritzbox 7590 or Speedprort  Smart 3.

    It is not suiable for online games!

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    vor 4 Jahren

    Sorry, I didn't reach the phone in time. Afternoon after 6 is fine. 

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  • vor 4 Jahren

    Hi @OriolFM,

    okay, we'll try again tomorrow.

    To check if the router is the problem, do you have the opportunity to borrow a router from a friend for a test? If so, that would be great, then we can definitely see if the Speedport causes this effect or not.

    Kind regards Inga Kristina J.

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    vor 4 Jahren

    @Inga Kristina J. I don't have another router, but as I said, in the morning, or during the night at very late hours, the problem does not happen.

    It is likely that if it was a router configuration problem or faulty hardware, it would happen all the time, I think.

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  • vor 4 Jahren

    Hey @ OriolFM,

    I'm pleased to help you. When do you have time? I would like to contact you.
    Greetings Khaled A.

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  • vor 4 Jahren

    Hi @OriolFM,

    I'm a little confused: Did Khaled already call you?

    Yes, I agree that it's not sure that the Speedport causes the problem. It's just the information the traceroute gives that suggests a connection.

    If you make more traceroutes, do you always get the same result?

    Kind regards Inga Kristina J.

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    vor 4 Jahren

    @OriolFM,

    thank you for the spontaneous call.
    I just sent out a new router which hopefully solves the issue.
    Please give me feedback on whether or not it's actually improving anything.

    Kind regards.
    Nico B.

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