Connection problems playing online with Guild Wars 2
vor 4 Jahren
I have the MagentaHomeXL contract with a Speedport W 925V router. I use my connection to play online at Guild Wars 2, and very often (specially in the evening) the online connection starts cutting off every 30-60 seconds, kicking me out of the server. It is OK for browsing the internet, but very frustrating for online gaming.
I did a traceroute, and looks like after the router, all the pakets are lost. (I attach a screenshot of the traceroute)
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Chill erst mal
vor 4 Jahren
@OriolFMThe Problem is the Router, exchange it for a Fritzbox 7590 or Speedprort Smart 3.
It is not suiable for online games!
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OriolFM
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Chill erst mal
vor 4 Jahren
Sorry, I didn't reach the phone in time. Afternoon after 6 is fine.
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Chill erst mal
Inga Kristina J.
Telekom hilft Team
vor 4 Jahren
okay, we'll try again tomorrow.
To check if the router is the problem, do you have the opportunity to borrow a router from a friend for a test? If so, that would be great, then we can definitely see if the Speedport causes this effect or not.
Kind regards Inga Kristina J.
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OriolFM
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Inga Kristina J.
vor 4 Jahren
@Inga Kristina J. I don't have another router, but as I said, in the morning, or during the night at very late hours, the problem does not happen.
It is likely that if it was a router configuration problem or faulty hardware, it would happen all the time, I think.
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Inga Kristina J.
Khaled A.
Telekom hilft Team
vor 4 Jahren
I'm pleased to help you. When do you have time? I would like to contact you.
Greetings Khaled A.
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Khaled A.
Inga Kristina J.
Telekom hilft Team
vor 4 Jahren
I'm a little confused: Did Khaled already call you?
Yes, I agree that it's not sure that the Speedport causes the problem. It's just the information the traceroute gives that suggests a connection.
If you make more traceroutes, do you always get the same result?
Kind regards Inga Kristina J.
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Nico B.
Telekom hilft Team
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Inga Kristina J.
vor 4 Jahren
thank you for the spontaneous call.
I just sent out a new router which hopefully solves the issue.
Please give me feedback on whether or not it's actually improving anything.
Kind regards.
Nico B.
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Inga Kristina J.
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OriolFM