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Constantly losing Internet connection over night: (R006-1) DSL antwortet nicht mehr (erfolgreiche DSL-Synchronisierung wurde verloren)
vor 2 Jahren
Hey folks,
Its happening quite a while already, but last days I just got annoyed that it is not reliable at all. In the middle of the night Internet connection can just be lost. And the worst thing - DSL connection can be not received through the night - before you reboot the router and re-plug the phone-cable. Imagine how is that being on-call in the middle of a night and apparently you are not pageable - because of awesome Telekom service? Sounds nice?
Can you please replace the plug, make the signal stronger and protected from third-party interference or whatever - just make it stable at least for 7-14 days. I do not mind manually rebooting the modem once a week, - but in time frame that **i pick myself** and not when router decides itself.
Modem: Speedport Smart 4
Sample connection drop is from today afternoon, but it was over night as well. And its always like that...
2023-07-11 12:43:10 (R104) Info: PADS Paket wurde vom HG empfangen
2023-07-11 12:43:10 (R103) Info: PADR Paket wurde vom HG gesendet
2023-07-11 12:43:09 (R102) Info: PADO Paket wurde vom HG empfangen
2023-07-11 12:43:09 (R101) Info: PADI Paket wurde vom HG gesendet
2023-07-11 12:43:06 (R101) Info: PADI Paket wurde vom HG gesendet
2023-07-11 12:43:03 (R101) Info: PADI Paket wurde vom HG gesendet
2023-07-11 12:42:58 (R103) Info: PADR Paket wurde vom HG gesendet
2023-07-11 12:42:55 (R103) Info: PADR Paket wurde vom HG gesendet
2023-07-11 12:42:52 (R103) Info: PADR Paket wurde vom HG gesendet
2023-07-11 12:42:49 (R103) Info: PADR Paket wurde vom HG gesendet
2023-07-11 12:42:46 (R103) Info: PADR Paket wurde vom HG gesendet
2023-07-11 12:42:45 (R102) Info: PADO Paket wurde vom HG empfangen
2023-07-11 12:42:45 (R101) Info: PADI Paket wurde vom HG gesendet
2023-07-11 12:42:42 (R101) Info: PADI Paket wurde vom HG gesendet
2023-07-11 12:42:36 (R007) DSL ist verfügbar (DSL-Synchronisierung besteht). DSL-Upstream: <32000>, DSL-Downstream: <87267>.
2023-07-11 12:41:34 (R008) DSL-Synchronisation beginnt (Training).
2023-07-11 12:41:16 (R009) Internetverbindung wurde durch Speedport Smart 4 Typ A getrennt.
2023-07-11 12:41:16 (R106) Info: PADT Paket wurde vom HG gesendet
2023-07-11 12:41:16 (R006-1) DSL antwortet nicht mehr (erfolgreiche DSL-Synchronisierung wurde verloren).
2023-07-11 12:34:32 (A103) Das Gerät mit der Firmware Version <010139.3.1.001.0> kontaktiert den Konfigurations-Service.
P.S. Make finally fiber connection available in Berlin city center. It's 2023...
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vor 2 Jahren
Hi @invis,
we can check your landline, but today it is a little to late for a spontaneous call.
So, what is the timeframe in which you are normally available?
Sincerely,
Johannes P.
11
Antwort
von
vor 2 Jahren
Hey, @Markus Km.
Most of the times it re-connects, but sometimes it does not (once in few months maybe).
What do you mean by maintenance work? Does it mean I would have such an experience with Telekom always? I do not remember it to be that way before.
How often such a maintenance works I should expect? Is there an information or official statement from Telekom on that regard?
I would like to have a stable Internet without random drops of DSL connection over night. Can we configure that DSL maintenance to be done once a week at least or even less? Can it be performed without connection drops?
Antwort
von
vor 2 Jahren
Hi @invis,
What do you mean by maintenance work? Does it mean I would have such an experience with Telekom always? I do not remember it to be that way before.
Our System checks the connection every night between 3 and 5:30 am. At this time it can be, that your router will restart. But it has to reconnect after. The last reconnect of your router was on 18. July around 3-3:15 am. The last days/nights were fine. Your router does not reconnect every night while the landline is in maintanance.
Please have a look at the restarts after the linereset.
Kind Regards
Markus Km.
Antwort
von
vor 2 Jahren
Thanks,
got it. Glad that its not expected to disconnect every night.
Last drop was around the time you posted.
I will keep a look and post DSL interruptions here. Thanks.
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von
Akzeptierte Lösung
akzeptiert von
vor 2 Jahren
Hi @invis,
What do you mean by maintenance work? Does it mean I would have such an experience with Telekom always? I do not remember it to be that way before.
Our System checks the connection every night between 3 and 5:30 am. At this time it can be, that your router will restart. But it has to reconnect after. The last reconnect of your router was on 18. July around 3-3:15 am. The last days/nights were fine. Your router does not reconnect every night while the landline is in maintanance.
Please have a look at the restarts after the linereset.
Kind Regards
Markus Km.
0
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