Constrant reconnections to DSL at new address
vor 2 Jahren
Hello,
I've moved to new address and changed my tariff, from M to L.
Every day Speedrouter disconnects several times, each time for a minute or so. Indicator blinks yellow. Afterwards it reconnects, but these reconnections interrupt my work.
Router firmware is up-to-date, and at previous address there were no such reconnections.
Should I call the support?
Many thanks.
661
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vor 2 Jahren
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vor 2 Jahren
Good day @Buktop80
welcome to the Telekom-hilft forum. Which router do you have ?
1
Antwort
von
vor 2 Jahren
Hello and thank you for reply.
I have Speedport Smart 4, with the latest firmware. I took it from my previous address, where it had under 10 connectivity losses for 10 months.
Uneingeloggter Nutzer
Antwort
von
vor 2 Jahren
Hello @Buktop80
Do you use PowerLAN adapters?
Which speed port is that?
What is in the system events?
You can also report a bug here:
https://www.telekom.de/hilfe/hilfe-bei-stoerungen
7
Antwort
von
vor 2 Jahren
I don't know if I use PowerLAN , how do I check. I only recently moved in.
@Buktop80
PowerLAN , these sockets are adapters for transmitting the Internet via power lines
-here-
Antwort
von
vor 2 Jahren
That was at previous address. At new address its 4-5 stoerungs per day.
Antwort
von
vor 2 Jahren
Ok, that it is so miserable at the current address, I did not know. Then please go and create a ticket with exactly this information
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Antwort
von
vor 2 Jahren
Should I call the support?
Yes, you should. Or you could log into the Kundencenter website instead and initiate a line check there using the self-service option.
Best wishes,
Thomas
9
Antwort
von
vor 2 Jahren
Right now I can't give you a timeframe.
Since the technician has flagged your ticket you should get updates.
Kind regards
Sören G.
Antwort
von
vor 2 Jahren
Hi @Sören G.
Are there any news? This is still an issue ...
Best regards!
Antwort
von
vor 2 Jahren
Thanks for the nice conversation @Buktop80.
As discussed, I made an appointment with the technician for Monday.
Please give us feedback afterward.
I wish you a wonderful weekend.
Kind regards,
Martin Bo.
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Antwort
von
vor 11 Monaten
@Sören G. @Martin Bo.
Hi folks,
I am having same issue again, repeating loss of Internet connectivity, after almost a year. Is it possible to book technician visit? I hope it'd be easy to fix the problem now, since it was fixed before.
With best regards!
5
Antwort
von
vor 11 Monaten
Hallo @Christina P.
Thanks for your reply!
I received SMS with my Stoerung number, but I'm not sure when/how can visit of technician be arranged (I'm thinking I need one, as the issue is still happens regularily). What happens next?
Best regards.
Antwort
von
vor 11 Monaten
One more thing -- the issue became worse last couple of days, before it was 5-6 interruptions per day, today I had 5 interruptions within two hours, which makes my work very hard. So, please, can I have technician visit to look into communication equipment?
Antwort
von
vor 11 Monaten
Thank you for the pleasant call @Buktop80,
so, as already said, the underlying issue, has been solved. So the line should be normal from now on. In other words: If any disturbance occurs on your line from now on, please write again, because it would be a new issue.
Sincerely,
Johannes
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