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vor einem Monat
Hello @Sarah-2024 and welcome to our Telekom hilft Community. 😊
Could you please provide us a callback number in your profile and give us afterwards a small ping, when you are available? We'll call you and check, if we can find the router. 😊
Kind regards Sven
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vor einem Monat
Hi Sven, when I try to update my profile, it asks for a valid customer number before I can also save my mobile number. Is there another way that I could give you my mobile number?
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vor einem Monat
Ahh, now I see how I could send you a direct message. I messaged you my mobile.
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vor einem Monat
@Sarah-2024 I can't see your messaage. :(
Kind Regards Wiebke
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vor einem Monat
I could not find the return receipts anymore
Hi,
I terminated my rental contract from Telekom when I moved to a new address but I am still getting charged every month. When I contacted them in WhatsApps, they confirmed that I do not have any active contract and that I am still being charged for the monthly costs. The router has been returned a long time ago but I could not find the return receipts anymore. What should I do to stop the invoices?
Somehow very common issue. Why didn’t you keep it? At last you need to proof your return. Maybe it can be still sorted out.
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vor einem Monat
Hi Wiebke and Sven,
Somehow when I try the direct message, it doesn't seem like the message is sent to your personal inboxes. Is there another way that I could provide my contact details? Perhaps via email?
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vor 15 Tagen
Hi Sören, I'm usually available for a call between 12pm and 2pm. I'll make sure that my phone is with me all the time.
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vor 15 Tagen
@Sarah-2024 Thank you for the call. I just found out, that the cancellation was not finalized in the database, which is why you continued to be charged. I will have this corrected, and the charged base fee will then be credited.
Kind Regards Wiebke
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vor 8 Tagen
Hello @Sarah-2024 just a quick note, that we didn't forget you. We are still waiting for a response.
Kind regards Sven
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