Solved
How long does it take to receive a final invoice after contract cancellation?
1 year ago
I canceled a mobile phone contract on January 9th with a termination date of 09.02.24.
On 9.02.24, I received a bill for the period 01.01.24-31.01.24, and I still haven't received any bills for the period from 31.01.24 to the end of the contract (09.02.24). Is it normal to wait for the final invoice for a long time, or does it mean that there is a problem?
Thank you!
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Accepted Solution
accepted by
1 year ago
Thank you for your message, @CREAMFULL.
In the mobile phone sector, our bills are always written retrospectively. This means that in January you received the bill for December. In February, you will receive the bill for January and in March, you will then receive the final bill (pro rata) for February. Then all bills are paid.
Kind regards
Carolin L.
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