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vor 2 Monaten
Hello @Sarah-2024 and welcome to our Telekom hilft Community. 😊
Could you please provide us a callback number in your profile and give us afterwards a small ping, when you are available? We'll call you and check, if we can find the router. 😊
Kind regards Sven
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vor 2 Monaten
Hi Sven, when I try to update my profile, it asks for a valid customer number before I can also save my mobile number. Is there another way that I could give you my mobile number?
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vor 2 Monaten
Ahh, now I see how I could send you a direct message. I messaged you my mobile.
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vor 2 Monaten
@Sarah-2024 I can't see your messaage. :(
Kind Regards Wiebke
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vor 2 Monaten
I could not find the return receipts anymore
Hi,
I terminated my rental contract from Telekom when I moved to a new address but I am still getting charged every month. When I contacted them in WhatsApps, they confirmed that I do not have any active contract and that I am still being charged for the monthly costs. The router has been returned a long time ago but I could not find the return receipts anymore. What should I do to stop the invoices?
Somehow very common issue. Why didn’t you keep it? At last you need to proof your return. Maybe it can be still sorted out.
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vor 2 Monaten
Hi Wiebke and Sven,
Somehow when I try the direct message, it doesn't seem like the message is sent to your personal inboxes. Is there another way that I could provide my contact details? Perhaps via email?
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vor einem Monat
Hello @Sarah-2024 just a quick note, that we didn't forget you. We are still waiting for a response.
Kind regards Sven
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vor 26 Tagen
Hi @Sarah-2024
We got the response that we should contact another team for the correction of the cancellation. I'm sorry that this takes so much time. But we're still on it.
Kind regards, Inga Kristina
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vor 2 Tagen
Hey @Sarah-2024,
I'm sorry this topic is not resolved, yet.
We're still on it and didn't forget about you.
Kind regards
Louisa
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