Contract cancellation - mislead by the salesman

vor 6 Stunden

Hello. The salesman came here about 6 monts ago with the information, that there is going to be fiber optic cable in the house. He was very persuasive and he convinced me, that the switch from my current internet provider is mandatory. Only now I learned that it was not. Therefore I would like to cancel my order. My connection is not even active yet, it will be activated on 14.04.2026. Would you please somehow help me with that? Thank you

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    • vor 2 Stunden

      PavelN

      Therefore I would like to cancel my order.

      Hello. The salesman came here about 6 monts ago with the information, that there is going to be fiber optic cable in the house. He was very persuasive and he convinced me, that the switch from my current internet provider is mandatory. Only now I learned that it was not. Therefore I would like to cancel my order. My connection is not even active yet, it will be activated on 14.04.2026. Would you please somehow help me with that? Thank you

      PavelN

      Therefore I would like to cancel my order.

      you can cancel the contract within 14 days after receiving the order confirmation. 

      Why do you wish to not use a fiber connection?

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