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22 days ago
and now another 6.95 in September.
I have cancelled by internet since I moved out of Germany in *July*. I got charged around 31 euros in August, and now another 6.95 in September. There was no explanation on the email as to why I was being charged. I don't even have a German bank account anymore, so this last payment won't go through. The contract was terminated, so I don't have access to any information on the payments anymore, and I cannot change the billing address or get in touch in any other way online. Help?
Might that be any devices like Router or similar?
They would not have been cancelled when cancelling the contract
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22 days ago
@acrub
Did you also cancel the router rental agreement respectively did you return a router?
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22 days ago
I returned the router, yes.
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22 days ago
Sorry for the late response @acrub Unfortunately, I was not able to reach you. When can I try it again? Kind regards, Martin Bo.
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9 hours ago
Hello, yes, please! I’ve just got another email once more telling me that I need to pay 6.95 euros for a service I have cancelled!
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9 hours ago
pay 6.95 euros
Hello, yes, please! I’ve just got another email once more telling me that I need to pay 6.95 euros for a service I have cancelled!
Sounds like a device, like a speedport router or similar.
You find it on the page 2 of your bill.
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8 hours ago
@acrub
@Martin Bo. is waiting for your answer for three weeks for a phone call....
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8 hours ago
Yes, I know, I had thought this had been resolved last month when I talked to the person that took over my lease and didn't check this thread afterwards. Sorry if I came across as rude!
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7 hours ago
Hello @acrub,
unfortunately I was unable to reach you via phone. Is the number you've put to your profile the correct one?
Kind regards
Malte
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5 hours ago
it is, but as I mentioned in another answer I couldn’t add the country code though, it's +44 (UK number).
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