Gelöst
Contract termination
vor 6 Jahren
Hello, sorry to type in English. I want to cancel my Telekom contract from 31.08.2019 since I am leaving Germany. Do I have to submit anything else?
510
3
Das könnte Ihnen auch weiterhelfen
vor einem Jahr
65
0
1
vor 26 Tagen
30
0
2
vor 3 Jahren
113
0
1
vor 6 Jahren
@sayandip2009
Hello and welcome to our community
To cancel your DSL contract just follow these steps on this page: https://www.telekom.de/hilfe/vertrag-meine-daten/kuendigung/kuendigung-festnetz/kuendigungsgrund
If you can't understand everything, a Telekom employee can call you if you like.
Then you need to paste your customer number ("Kundennummer") and your preferred callback telephone number ("Rückrufnummer") here:
https://telekomhilft.telekom.de/t5/user/myprofilepage/tab/personal-profile%3Atelekom-custom-user-profile-userdata
Click on "Sichern" after you entered your details.
0
Akzeptierte Lösung
akzeptiert von
vor 6 Jahren
I guess it is not sufficient to declare a wish to terminate your contract in this forum.
You will have to submit a "Kündigung wegen Umzug ins Ausland" (termination of contract due to moving abroad). You can do this online here and, according to this page (German language only, sorry for that), termination is accepted with six working days notice if you terminate due to the special cause of moving abroad. Telekom wants to see proof that you are indeed moving. As examples of acceptable proof they list the following:
- Abmeldebescheinigung from the Einwohnermeldeamt
- statement from employer
- military deployment orders
0
vor 6 Jahren
first of all I'd like to welcome you to our community.
As I can see you already got help by @FelixKruemel and by @lejupp here.
Do you need at this point more help? Are there any problems by filling in the given form by @lejupp?
Looking forward to read from you.
Best regards
Sarah W.
0
Uneingeloggter Nutzer
Frage
von