Daily logs on router - Primary internet is experiencing packet loss. Please restart the modem or contact the ISP if this persists.
4 months ago
Hi Support,
My router daily logs below message between 2030 - 2100 CET, can this be fixed ?
Primary internet is experiencing packet loss. Please restart the modem or contact the ISP if this persists.
Screenshot from recent days.
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4 months ago
Gegen was prüfst du denn?
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4 months ago
Well, this is not a support channel. It's customers helping customers...
What is the extend of package loss you are seeing? The log doesn't say anything about it. As you are using Unifi gear, what does the ISP viewer (https://unifi.ui.com/isp-viewer) say about the percentage of packets that get lost?
Also: in the router's settings, what is maintained as Internet Verification Server?
4 months ago
Gegen was prüfst du denn?
0
4 months ago
Well, this is not a support channel. It's customers helping customers...
What is the extend of package loss you are seeing? The log doesn't say anything about it. As you are using Unifi gear, what does the ISP viewer (https://unifi.ui.com/isp-viewer) say about the percentage of packets that get lost?
Also: in the router's settings, what is maintained as Internet Verification Server?
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4 months ago
Hi @DMSE
I have cloud gateway ultra and its not supported by ISP viewer.
And the Internet Verification Server is set by default. (ping.ui.com)
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4 months ago
I have cloud gateway ultra and its not supported by ISP viewer.
I have cloud gateway ultra and its not supported by ISP viewer.
Should be...
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4 months ago
Thanks for the nice conversation @Customer123.
As discussed, I have initiated the line reset.
Please let me know if the issue still prevails.
I wish you a wonderful day.
Kind regards,
Martin Bo.
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4 months ago
Hi @Customer123 ,
would you happen to have a router in the path of your UniFi Gateway, that has a daily PPPoE reconnect configured?
On a FritzBox for example, you‘d turn off „Zwangstrennung“ here as it should no longer be necessary to use nowadays:
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4 months ago
Hi @staengfoenster
I have a draytek vigor 165 modem and PPPoE setting is configured in Ubiquiti Cloud Gateway Ultra.
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4 months ago
Hi @DMSE
Something strange
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4 months ago
Hi @DMSE
Sure, I will get back you with the results.
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4 months ago
Please see this thread: ISP -if-this-pe/d1636fb1-df34-45de-8c10-fefbf71ef7e6?page=1" target="_blank" rel="nofollow noopener noreferrer">https://community.ui.com/questions/Primary-internet-is-experiencing-packet-loss-Please-restart-the-modem-or-contact-the- ISP -if-this-pe/d1636fb1-df34-45de-8c10-fefbf71ef7e6?page=1
It's actually a 100% fit with the issue shown in your initial screen shot where packet loss is reported every 24 hrs + 1 min
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4 months ago
@DMSE Yeah, I have updated the Internet verification server and waiting for the next results.
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