Dear Telekom support, 

Since 2-3 months, I'm experiencing a very annoying issue, as I use my internet for home office working on weekdays and I'm gaming with my wife and friends on the weekend.

Everytime that I try to host a game (private server) after some minutes (sometimes 1h, sometimes less) my internet crashes (disconnecting all devices in the house) and only comes back to normal operation after restarting the modem (sometimes only after a full factory reset).

Sporadically the issue also happens on working days while just browsing, working or have a meeting, which is very disturbing as well.

Although it happens 100% of the time every time that I try to host any game (tried 4-5 different games like: Counter-Strike, Age of Empires IV, Elden Ring, Wolcen, Battlefield 2042 etc. etc.) the same happens on all of them. If I just connect to a server I don't experience any issues.

As I mentioned, 2-3 months everything worked just fine, I even tried to format the PCs on the house (concerned if it could be some kind of malware), nothing seems to help.

See the error log below from this afternoon, it just crashes over and over until I restarted the modem.

Please help as I'm considering to switch the internet provider due to this issue, it's limiting my ability to enjoy a reliable internet to work and to have fun with my friends as well. Thank you!

PS: my suspicious are this is either a defective hardware (modem or router, or some weird telekom configuration/blocking)

2023-06-18 14:00:23 R020 PPPoE error: timed out.
2023-06-18 14:00:16 R020 PPPoE error: timed out.
2023-06-18 14:00:13 R009 Internet connection was disconnected by Speedport-Pro-Plus-120141-5-5-043-0.
2023-06-18 13:59:49 P004 Router did not receive a prefix from ISP .
2023-06-18 13:59:43 R020 PPPoE error: timed out.
2023-06-18 13:59:36 R020 PPPoE error: timed out.
2023-06-18 13:59:28 R020 PPPoE error: timed out.
2023-06-18 13:59:10 R020 PPPoE error: timed out.
2023-06-18 13:59:06 R009 Internet connection was disconnected by Speedport-Pro-Plus-120141-5-5-043-0.
2023-06-18 13:58:59 P004 Router did not receive a prefix from ISP .
2023-06-18 13:58:58 R106-2 PADT packet was sent by HG. Reason: restart of the HG or manual Internet disconnection of the user.
2023-06-18 13:58:53 A001 The configuration service could not be reached.
2023-06-18 13:58:50 R106-2 PADT packet was sent by HG. Reason: restart of the HG or manual Internet disconnection of the user.
2023-06-18 13:58:46 R020 PPPoE error: timed out.
2023-06-18 13:58:43 R101 PADI package was sent by HG
2023-06-18 13:58:43 R106-2 PADT packet was sent by HG. Reason: restart of the HG or manual Internet disconnection of the user.
2023-06-18 13:58:43 R106 PADT packet was sent by HG
2023-06-18 13:58:33 R106-2 PADT packet was sent by HG. Reason: restart of the HG or manual Internet disconnection of the user.
2023-06-18 13:58:33 R106 PADT packet was sent by HG
2023-06-18 13:58:27 R009 Internet connection was disconnected by Speedport-Pro-Plus-120141-5-5-043-0.
2023-06-18 13:58:15 P004 Router did not receive a prefix from ISP .
2023-06-18 13:58:14 R106-2 PADT packet was sent by HG. Reason: restart of the HG or manual Internet disconnection of the user.
2023-06-18 13:58:10 R020 PPPoE error: timed out.
2023-06-18 13:58:07 R101 PADI package was sent by HG
2023-06-18 13:58:07 R106-2 PADT packet was sent by HG. Reason: restart of the HG or manual Internet disconnection of the user.
2023-06-18 13:58:07 R106 PADT packet was sent by HG
2023-06-18 13:58:03 R009 Internet connection was disconnected by Speedport-Pro-Plus-120141-5-5-043-0.
2023-06-18 13:58:03 R106-1 PADT packet was sent by HG. Reason: Previously sent LCP echo requests were not answered by the network-side interface.
2023-06-18 13:58:03 R106 PADT packet was sent by HG
2023-06-18 13:57:44 P004 Router did not receive a prefix from ISP .
2023-06-18 13:57:43 R106-2 PADT packet was sent by HG. Reason: restart of the HG or manual Internet disconnection of the user.
2023-06-18 13:57:43 R106 PADT packet was sent by HG
2023-06-18 13:57:39 R020 PPPoE error: timed out.
2023-06-18 13:57:35 R101 PADI package was sent by HG
2023-06-18 13:57:35 R106-2 PADT packet was sent by HG. Reason: restart of the HG or manual Internet disconnection of the user.
2023-06-18 13:57:35 R106 PADT packet was sent by HG
2023-06-18 13:57:32 R009 Internet connection was disconnected by Speedport-Pro-Plus-120141-5-5-043-0.
2023-06-18 13:57:14 P004 Router did not receive a prefix from ISP .
2023-06-18 13:57:13 R106-2 PADT packet was sent by HG. Reason: restart of the HG or manual Internet disconnection of the user.
2023-06-18 13:57:13 R106 PADT packet was sent by HG
2023-06-18 13:57:09 R020 PPPoE error: timed out.
2023-06-18 13:57:06 R101 PADI package was sent by HG
2023-06-18 13:57:06 R106-2 PADT packet was sent by HG. Reason: restart of the HG or manual Internet disconnection of the user.
2023-06-18 13:57:06 R106 PADT packet was sent by HG
2023-06-18 13:57:02 R009 Internet connection was disconnected by Speedport-Pro-Plus-120141-5-5-043-0.
2023-06-18 13:57:01 R106-1 PADT packet was sent by HG. Reason: Previously sent LCP echo requests were not answered by the network-side interface.
2023-06-18 13:57:01 R106 PADT packet was sent by HG