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Cancelling internet after a failed apartment move
vor 10 Monaten
I was supposed to move apartment in October last year and started a 2 year internet contract at that time. However there was many problems and delays with the move and only now have I been told I will never be able to move in as the apartment is not habitable.
I now live in a WG which already has internet so I can't transfer the contract here. When I raised the cost of cancelling this contract with the landlord they said that when there's a failed move like this you cancel a contract early for free. Is this true? I didn't see any option for it on the customer portal.
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Community Guide
vor 10 Monaten
please fill out this form:
https://www.telekom.de/hilfe/kuendigung-festnetz/besonderer-grund/haushaltszusammenfuehrung
3
Antwort
von
vor 10 Monaten
Do you mean for the apartment I couldn't move into or for my current WG? I never got any documents from my landlord for the failed apartment move, not even a rental contract. But even if I did what impact will it have? Telekom internet was available at the failed apartment and my current one.
Community Guide
vor 10 Monaten
OK maybe i got it all wrong: You made a contract for an address, where you do not live and therefore never used it? is that correct?
3
Antwort
von
vor 10 Monaten
Thank you for your message, @Mark 1234.
You only need a certificate for your current place of residence. For example, the registration certificate from the residents' registration office. Once we have that, you can also send in the form.
Kind regards
Carolin L.