Cancelling internet after a failed apartment move
1 year ago
I was supposed to move apartment in October last year and started a 2 year internet contract at that time. However there was many problems and delays with the move and only now have I been told I will never be able to move in as the apartment is not habitable.
I now live in a WG which already has internet so I can't transfer the contract here. When I raised the cost of cancelling this contract with the landlord they said that when there's a failed move like this you cancel a contract early for free. Is this true? I didn't see any option for it on the customer portal.
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1 year ago
please fill out this form:
https://www.telekom.de/hilfe/kuendigung-festnetz/besonderer-grund/haushaltszusammenfuehrung
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1 year ago
That page says one of three documents is needed to cancel, but I don't have any. The landlord never gave a contract or registration cert.
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1 year ago
That page says one of three documents is needed to cancel, but I don't have any. The landlord never gave a contract or registration cert.
If you moved, you should have this document: "Meldebescheinigung des Einwohnermeldeamtes"
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1 year ago
Do you mean for the apartment I couldn't move into or for my current WG? I never got any documents from my landlord for the failed apartment move, not even a rental contract. But even if I did what impact will it have? Telekom internet was available at the failed apartment and my current one.
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1 year ago
OK maybe i got it all wrong: You made a contract for an address, where you do not live and therefore never used it? is that correct?
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1 year ago
Hey @Mark 1234,
thanks for reaching out to us.
I follow the question by @buenni and would like to add:
You do not have for the WG a registraction cert that can prove you moved there?
Best regards
Sarah D.
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1 year ago
For the failed move I have no registration cert. For the WG I currently live in I do not currently have one but can probably get one.
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1 year ago
Thank you for your message, @Mark 1234.
You only need a certificate for your current place of residence. For example, the registration certificate from the residents' registration office. Once we have that, you can also send in the form.
Kind regards
Carolin L.
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