Hello,

I look forward to the final installation. It has only been 11 months since the order was placed, but after all this I will be glad to have it over with.

In the mean time, I have another of the seemingly endless problems with the order. I received an email on February 13th with a bill for a new fiber optic connection (order number: XXX. The bill includes monthly charges and shipping costs for a new modem, which was never agreed to and is not needed as I already purchased a modem when I placed the initial order in April 2023. There is also a charge for setting up a new connection, totaling a charge of 76,90€. As I have not agreed to any of this and the contract has been redone on Telekom's end several times, I am not paying for this. Either reverse the charges or credit my account with this amount. I am also not responsible for any hardware that Telekom has mistakenly sent to me.

**Aus Datenschutzgründen editiert. Belana M. 

Additionally, my main account, the @amlucko one, still appears to be completely locked out from Telekom's system. No Matter how I attempt to login using the email for this account I receive the same error, that there is no account registered with that email. I cannot view invoices, I cannot see my contracts, I cannot even log in to reply on this forum using my original account because there is something wrong on Telekom's end. I am still receiving all emails regarding the multiple contracts Telekom has made, cancelled, and remade to that email and I am still receiving emails about replies on this post to the email. So clearly the email is still in your system and there is some technical error that is preventing me from logging in. Fix this problem.

I also just want to end off by stating that since the contact was initially placed almost 11 months ago, I have had approximately 15 different technicians come to the apartment. I have spent hours on the phone with Telekom agents. I have received nearly 100 emails from Telekom. The contract has been cancelled and remade 3 or 4 times, sometimes with my input and sometimes without. I have received blatantly false information from Telekom, some of which has slowed down the process of installing my internet and some of which appears to be intended to justify all the delays. I appreciate that the situation with my apartment layout was unique. However, aside from only one issue that the landlord was responsible for, which has now delayed the process by a total of 2-3 weeks, every single problem has been on Telekom's end and had nothing to do with the layout of my apartment. Nearly a year of delay and inconvenience. And not from a single issue, but from nearly 10 separate problems.

This is embarrassing. 

I have never seen such a poor performance by a company. Before starting this post on this forum, every single person from Telekom I spoke with gave me different and conflicting information. The only time I experienced any amount of competence in this entire nightmare was in dealing with some of the customer service agents on this forum and even that has been inconsistent. Every other aspect of this ordeal has made me shake my head at how an organization as monopolistic as Telekom can be so incompetent at every single phase of this process. At this point I think I have probably spent close to 30-40 hours sorting out Telekom's problems, all of which should have been figured out after the first technician arrived to attempt to make the connection in May 2023.

I would have cancelled the contract outright months ago if it wasn't for my landlord specifically asking me not to. They only did that so they wouldn't have to start the entire process over with their next tenants. Despite the end being in sight with the final installation and all the effort that I and probably 20-40 different people at Telekom have put in, I am still tempted to cancel the contract since I am still encountering new problems. No customer should ever have to put up with all of this. I know no one will care, no changes will be made, and there will be no effort to make things right from Telekom, but I feel the need to express just how awful this entire experience has been.

@Alucko

I have now seen that the junction boxes have been successfully installed and that you have now also received the setup link 🙂 You can now set up the connection 🙏🏽 

Best regards 
Timur K. 

Now that I have tested the connection with the proper router, I am unsurprised to say that the connection is still not working. Clearly the technician did not bother to check his work after it was installed, or the entire system doesn't work at all Neither would surprise me at this point.

We are coming up on a full year since the glassfiber was ordered. Why would I ever have expected the streak of incompetence to end before hitting that milestone is beyond me.

Call any time other than between 7-8pm

I am away from home for a few days, but any time in the evening next week is fine.

Yes, I checked the cabling. As I already stated, there is no signal even when directly connected to the junction box. So the issue is almost certainly at that point.

As I said before, contact me any time in the evening, aside from 7-8pm.