‎Dieser Internetanschluss ist zur Zeit nicht aktiv. Bitte führen Sie eine Anschlussprüfung durch und kontaktieren Sie uns mit dem Ergebnis

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Dieser Internetanschluss ist zur Zeit nicht aktiv. Bitte führen Sie eine Anschlussprüfung durch und kontaktieren Sie uns mit dem Ergebnis

5 years ago

I am writing to request help connecting my Telekom Speedport Smart 3, I have completed the setup according to instructions and the status for my internet is green. I have conducted multiple restarts but upon connecting wi-fi I recieve the error message, "Dieser Internetanschluss ist zur Zeit nicht aktiv.

Bitte führen Sie eine Anschlussprüfung durch und
kontaktieren Sie uns mit dem Ergebnis"

I have called the help line but the representative did not speak English and my German is too poor to explain the issue. Please advise me in a solution.

-Mathew

401

5 years ago
Hello @Roxatwist,
sorry for my bad english, google helped me.

When is the connection date?

Please enter your data in the profile (link to fill) so that the @Telekom-hilft-Team can look at it and help.

Only the team and you can see the data, so data protection is guaranteed.
Briefly notify here in the post (e.g. "have deposited the data") when it is done.

1
Answer
from
5 years ago
Thank you for the reply, connection was supposed to be Saturday the 7th of March.
Unlogged in user
Answer
from
5 years ago
English speaking Customer Service

Fixed line network: 0800 33 01080
(Mo. - Fri. 8 am to 8 pm)
0
5 years ago
@Roxatwist

For an easy clarification, plse complete
under Profile Settings (“Profil”) - My Settings (“Meine Einstellungen”)
your customer no. (“Kundennummer”) and your phone number (“Rückrufnummer”)

(unless already done).

https://telekomhilft.telekom.de/t5/user/myprofilepage/tab/personal-profile%3Atelekom-custom-user-profile-userdata
These data can be read only by you and the
Telekom employees.

So that a direct communication is much easier.

Request for short entry as soon as your data are stored
by means of the “Answer button” (“Antworten”).

Thank you very much.
2
Answer
from
5 years ago
Thank you for the help, I had assumed that when I created my account it would link my account number automatically.
Answer
from
5 years ago
@Roxatwist

Thks for completing your personal profile.

I sent a message to the Telekom staff here - especially mentionning that you are preferring E n g l i s h
communication.

Plse be a litte patient since the Telekom employees here are very "busy"...
Unlogged in user
Answer
from
5 years ago
Good evening @Roxatwist,

welcome to Telekom hilft Community.

Also a special thanks to @Gelöschter Nutzer & @Gelöschter Nutzer for the first advices.

This sounds kind of weird, because your landline connection has been provided. Let me check this in detail. Please tell me your best time-frame for a personal call by me or any other colleagues from Telekom hilft.
We will check your landline and giving you adivice with the next important steps.

Have a nice evening & kind regards
Christina P.
1
Answer
from
5 years ago
@Christina P. and @Roxatwist

Looking forward to your estimated answers,
I remain

with best rgds,
"Bloody Beginner"

😁

Unlogged in user
Answer
from
5 years ago
Hi @Roxatwist,

as far as I could see, your line has already been fixed on wednesday.

Can you confirm that, is your line working by now?

Is there anything else I can help you with? Feel free to get back to me in that case.

Kind regards and a nice weekend for you,
Anna Si.
0