Gelöst
Discrepancy in bill
vor 2 Jahren
Hi Team,
Hope you are doing well. I'm writing this email with regards to the discrepancy in the money that was deducted from my account. I have recently moved to a new place and have opted for the relocation service. I can see I've been charged incorrectly for the installation and relocation. There is an additional 75 euros added to my bill which I don't understand. Could you please look into this?
At the moment I'm in the learning phase of German and would appreciate if I get a call back with someone who speaks English.
Thanks
352
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vor 2 Jahren
@pal04
Did you find a separate item on your invoice mentionning the additional amount of 75 Euros?
If so, plse. write down this item here.
75 Euros including VAT or not?
4
Antwort
von
vor 2 Jahren
@pal04
134,36 Euros excluding VAT are n o t corresponding to 75 Euro as mentionned.
Antwort
von
vor 2 Jahren
134,36 Euros excluding VAT are n o t corresponding to 75 Euro as mentionned.
134,36 Euros excluding VAT are n o t corresponding to 75 Euro as mentionned.
58 der Umzug
75 die persönliche Installation
Antwort
von
vor 2 Jahren
I had ordered a relocation service and was intimated that it would cost about 58 euros which is item number 6.
On the day of installation, there were delays with the technician and he could not make it that day and I had to call the customer service . The technician came the other day and started the internet.
I really just had ordered for the relocation service as I had moved to another apartment.
Uneingeloggter Nutzer
Antwort
von
vor 2 Jahren
There is an additional 75 euros added to my bill which I don't understand.
In case the technician installs the router or other HW or configures SW within you private network this is item 7.
What did he do?
0
vor 2 Jahren
Could you please look into this? At the moment I'm in the learning phase of German and would appreciate if I get a call back with someone who speaks English.
At the moment I'm in the learning phase of German and would appreciate if I get a call back with someone who speaks English.
First item is the relocation flat fee, second item is for any kind of installation service that the Telekom technician did on-site (like setting up your router, as @falk2010 already mentioned).
Best wishes,.
Thomas
7
Antwort
von
vor 2 Jahren
To be Honest, I do not know what he did exactly, there was a device missing and he installed a new one in the apartment.
And then he checked the router that's all.
Antwort
von
vor 2 Jahren
That's not enough for 75€ 😁
The @Telekom-hilft-Team will have a look at your case.
They will call you or answere here.
Antwort
von
vor 2 Jahren
Hi @pal04,
thank you very much for the pleasant call. As already told, you will get a refund.
I wish a nice evening to everybody,
Johannes P.
Uneingeloggter Nutzer
Antwort
von
Akzeptierte Lösung
akzeptiert von
vor 2 Jahren
Hi @pal04,
thank you very much for the pleasant call. As already told, you will get a refund.
I wish a nice evening to everybody,
Johannes P.
0
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