Dear Sir/Madam,
I previously submitted a cancellation request for my account associated with my old address, as I have moved to a new location where I already have a Telekom product in use. However, it seems that no cancellation has been processed yet, and I am now being billed for two separate accounts at the same address.
Could you please look into this matter and assist in resolving the issue by either consolidating the accounts or canceling the unnecessary one? I would appreciate your support in ensuring I am only billed for the services at my new address.
Thank you for your assistance, and I look forward to your prompt response.
Offizielle Lösung
akzeptiert von
vor 23 Tagen
Thank you very much for the pleasant conversation earlier. 🙂
As discussed, the household merger is understandable and therefore early termination is possible. The termination was only notified to us in writing with proof on 17.09.25, so I have terminated the connection with effect from 17.10.25 due to the notice period.
You will receive confirmation of the termination by email later today. 🙌🏽 Have a nice day.
Best regards
Timur
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