Dear Sir/Madam,

I previously submitted a cancellation request for my account associated with my old address, as I have moved to a new location where I already have a Telekom product in use. However, it seems that no cancellation has been processed yet, and I am now being billed for two separate accounts at the same address.

Could you please look into this matter and assist in resolving the issue by either consolidating the accounts or canceling the unnecessary one? I would appreciate your support in ensuring I am only billed for the services at my new address.

Thank you for your assistance, and I look forward to your prompt response.