Download speed problem with MagentaHome XXL

11 hours ago

My subscription is Telekom fiber MagentaHome XXL. I expect to have 500 Mbps download. But when I test the speed with Telekom speedtester it never goes beyond 100 Mbps. I am now download something (ubuntu) and download speed is about 10 MB/s.

I am using asus RT-AX59U router.

Could anyone help me?

 

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    • 10 hours ago

      im almost sure , that there is a lan-cable or switch connected  only capable to serve 100 Mbit/s 

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      10 hours ago

      Stefan

      only capable to serve 100 Mbit/s 

      im almost sure , that there is a lan-cable or switch connected  only capable to serve 100 Mbit/s 

      Stefan

      only capable to serve 100 Mbit/s 

      or the gigabit LAN ports are configured on 100 mBit/s.

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      8 hours ago

      It shouldn't be the case, because in the first months that I bought the router, I was checking the speed and It was almost 500 Mbit. I don't know what has happened.

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    • 9 hours ago

      Hi @FarshadFalaki,

       

      that shouldn’t be the case. The booked fiber bandwidth should be fully available to you.

      Is everything set up correctly in your router? Are you using a LAN cable that supports 500 Mbit speeds, or did you run the speed test over Wi-Fi?

       

      Best regards,

      Jonas

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      8 hours ago

      Thanks @Jonas W. that test was over WiFi, but I also checked with LAN, it is the same. 

      About router config, when I purchased and made the config, it was working fine and I had almost 500 Mbit. So I didn't check anymore. In recent months I bought a Xbox device and while downloading games I realized the speed is not good, while I have no problem while using youtube or google meet. Probably they don't use that much bandwidth.

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    • 6 hours ago

      Replace the LAN-Cable between Modem and Router.

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