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DSL socket doesn't have wires
3 years ago
Hello
I received the new Speedport Smart 4 Type A router recently. In this apartment this is the first time that we have a DSL connection. However I router cannot connect to the internet and the central LED keeps blinking yellow/orange. The DSL plug is connected to the center socket with 'F' written on it.
After waiting for sometime, I investigated a bit and found out that there are no wires connected to the middle socker (with F marking).
There are two such sockets in home but only one with 'N' 'F' 'N' written on them. The other one has 'T' symbol for Telekom and '1' symbol as well.
I have asked my landlord but he also doesn't know much about it. His idea is that the wiring is wrong but he is not sure. I'm wondering what the actual wiring on a DSL socket (with 'F' marking) should look like?
I tried contacting Telekom chat but nobody answered even after waiting for an hour. I still have 10days before 14days of withdrawal expires, so fingers crossed that it is resolved within this time.
Regards
Atin
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3 years ago
Hi @atinjain , is your DSL-Contract running? Befor this date the connection will not work.
The wiring is fine, the wires must connect to PIN 1+2. You con also try the socket with the "T" the middle connector is "F"-coded.
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3 years ago
@atinjain , you should take the green socket. The internel wiring of an TAE (DSL-socket) is not easy to explain. The signal comes into the TAE at PIN 1+2 , then to the left "N"-socket, the right "N"-socket and then to the middle "F"-socket, at the end the signal comes out of the TAE at the very right pins 5+6.
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3 years ago
Thank you for confirming the socket. But I still have no internet.
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3 years ago
This is my first time getting a DSL connection in Germany. So if there are some idiosyncrasies of German contracts that I completely missed here, I request your patience.
This is my first time getting a DSL connection in Germany. So if there are some idiosyncrasies of German contracts that I completely missed here, I request your patience.
All right, i will try my best to help you, but my english is is not.
You have more than one TAE in your home, that can (but must not) be the problem.
Does the Router work on the other TAE , with the "1"?
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3 years ago
@atinjain
Can you show us a photograph from the TAE socket which is marked with "T" and "1." especially from the wiring?
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3 years ago
@atinjainThe line comes from outside the Building to the APL . There should be the direct connection to the inhouse cabeling (should be a different one as yours => APL -und- TAE -Dose/ta-p/3499089" target="_blank">in german ) to the 1. TAE wall outlet in his living room. On the "T 1." wall outlet the router-WAN DSL cable must/should be connected.
Phone only signals where often conneted from one outlet to the other as daisy chain. Input 1,2 output 5,6.
But for XDSL signals don't do that anymore.
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3 years ago
Thanks for the explanation. For my information, what should I do if there is a problem with the wiring? Will Telekom technician fix this or would it be done by my landlord? And if Telekom people will fix this then is there a way to ask Telekom to send a technician?
As you would expect it is difficult to do anything without internet these days, so I want to resolve this issue as soon as possible.
Thanks
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3 years ago
@atinjain
I want to resolve this issue as soon as possible
It is clear. First, check if the wiring is between the outlets shown. Then check which cable leads from the APL to the "1. T" outlet. This cable should then be connected to the "1st T".
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Accepted Solution
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3 years ago
Good evening @atinjain welcome to the Community and thank you for the nice call!
As discussed, I booked an appointment for the technician on thursday the 17th November between 08:00 am to 12:00 pm.
If you have any other questions or need support, just let me know in this thread.
Kind regards Sven Ö.
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