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Early Contract Termination Not Processed – Please Help
vor 3 Stunden
I've been trying to cancel my internet contract early but have run into several issues along the way.
First, I attempted to cancel through the My Magenta app, but there was no option for early cancellation in the form. I proceeded anyway, only to receive a confirmation showing a termination date nearly two years from now — the end of my contract rather than an early exit.
I then reached out to Telekom chat support, where an agent told me they would first cancel the existing cancellation request and then process an early termination. While I did receive a confirmation for the cancellation of the two-year termination, I never received anything confirming the early termination itself.
I contacted Telekom chat again, and this time they directed me to a different cancellation form. I filled it out and submitted it, but have received no response since.
Finally, I visited a Telekom store in person, but the staff turned me away without looking into my account, simply stating that cancellations can only be handled online.
I've seen other posts in this community where members have been really helpful, so I'm hoping someone here can assist me. Unfortunately, my German isn't strong enough to feel confident calling Telekom's phone support, so I haven't been able to try that route.
Could anyone from the community please help me resolve this?
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vor 3 Stunden
@Ali M
Why cancel early? You have a standard contract with a 24-month term. Special grounds are required for early termination. Please state the exact reason.0
vor 2 Stunden
Hi @Ali M,
the scenarios which allow for an earlier termination are clearly defined.
Could you please elaborate on your situation? Are you moving abroad for example?
Kind regards
Sören
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vor 2 Stunden
I am planning paternity leave in coming year, so I am switching to 5G to use that abroad as a portable internet connection. The contract started on 05.06.2026, isn't it possible to terminate the contract within 14 days of contract start?
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vor 2 Stunden
@Ali M
Here is my answer. Cancelling is the wrong approach; you should revoke the contract. See here. Click here.Here
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vor 2 Stunden
@Ali M t
there is indeed a 14-day period to revoke the contract. That period starts with the confirmation of said contract.
I will gladly look into the matter with you. When would be a convenient time for a short call?
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vor 2 Stunden
I am available now. But not sure, if the call is only possible within office hours or is it ok now?
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vor 2 Stunden
@Ali M
Okay. You made a mistake. You need to revoke the contract, not cancel it. Cancellation applies at the end of the term, whereas revocation happens within the 14-day period. Cancellation and revocation are two different things. You can revoke it here.https://www.telekom.de/kontakt/e-mail-kontakt/festnetz/widerruf-eines-telekom-auftrags
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vor 2 Stunden
My bad, I don't know the exact keywords. Thanks for sending the link. I have filled it out, maybe I will have to wait for a response. I was worried that this time will be passed because I was not using the correct form.
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vor 2 Stunden
@Sören G.
Der TE hat den link nun genutzt von mir bezüglich Widerruf
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vor 2 Stunden
Thanks for your replies @Sören G. and @Marcel2605 this is my first post in the community so I am not sure how it works. Should I mark it as answered or should I wait for the confirmation of revocation on email and then mark as answered?
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vor 2 Stunden
We are always interested in an update @Ali M
I've marked @Marcel2605 answer as the solution in the meantime.
If you have questions or need assistance let us know.
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