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1 year ago
@Filippo1997
Plse. use the special hotline for English speaking customers:
https://cloud.telekom.de/en/interactive
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1 year ago
Still speaking german
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1 year ago
Plse. use the special hotline for English speaking customers
This is for business customers only, I guess.
Sadly, there is no longer a dedicated English support hotline for end customers.
But the team here should be able to help.
Good luck and best wishes,
Thomas
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1 year ago
@Filippo1997 Feel free to describe your problem here.
As you already have completed your profile we might be able to ring up the T-Team.
Have last 6 digits of IBAN ready for identification.
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1 year ago
In April 2024 my contract renewed for a year, and it's valid till April 2025.
However in the last month I had to change apartment, so right now I'm in the situation in which I'm paying internet without living in that apartment.
Is there anyway to end the contract without waiting the natural termination of the contract? Because I don't understand which kind of termination would be the right one for me, the first or the second option?
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1 year ago
Hi there @Filippo1997,
I am more than happy to help and certain, we can resolve this matter rather quickly. I suggest we carry on this conversation over the phone, to avoid any misunderstandings on either side. Do you have a different German +49 mobile phone number available? That would be great!
Kind regards
^Christian
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1 year ago
Nice thanks. Yeah my phone is +39
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