Hello, 

I will be moving to a new place end of Feb-2022 and I have already checked to see if Telekom is available at the new place. Unfortunately, there isn't a service available from Telekom at the new place. 

I have already contacted the customer care via online chat about this and they have asked me to send a letter to Telekom about the notice. However, after searching in the forum I realised that I may need to talk to customer care over the phone to initiate the transfer request first.

I have been trying to get in touch with an english speaking person over the phone without luck. Is it possible to get a direct line (if there is any) for english speaking customer care or can I get a call back to my phone ?

FYI: I need to settle this ASAP in order to have enough time for the giving the notice.