English Support Needed: Price Glitch on Wolfenbüttel Fiber Megadeal
vor 5 Stunden
Hello Telekom Hilft Team,
I am looking for English-speaking assistance to finalize a new Fiber order for my current home in Wolfenbüttel. I want to book the "Glasfaser Megadeal" before the January 31st deadline.
The Issue: The availability checker correctly shows Fiber 300 for €45.95 (permanent discount) for my address, but the checkout cart incorrectly reverts to the standard price of €50.95.
I would like to lock in this promotional rate now for a November 2026 start date (when the fiber construction in my building is expected to be completed).
My Order Details:
Status: Already living at the address.
Tariff: Glasfaser 300 (Megadeal Promotion)
Rate: €19.95 (Months 1-3), then €45.95 permanently.
Provisioning Fee: €0.00.
Router/Modem: None
Desired Start: November 2026.
My address and mobile number are saved in my community profile under "Weitere Informationen."
I would prefer to finalize this via Private Message here in the forum rather than a callback.
Thank you for your help!
Hinweis:
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vor 5 Stunden
@Mha21
a english spoken Teamie will contact you 👍
Greats Waage1969
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vor 2 Stunden
Good evening @Mha21,
I will gladly assist you with this process.
Am I understanding you correctly in the fact that you currently already have an active connection with us? If so, I will have to talk to you at least once.
I could confirm that the desired bandwidth is indeed available at your address. For the mentioned offer I will need to double-check a few things after I have spoken to you.
When would a call best suite you?
Kind regards
Jonas
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