‎English Support - No Internet even after 3 weeks

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English Support - No Internet even after 3 weeks

vor 3 Jahren

Hello,

I recently signed up for Telekom MagentaZuhause DSL connection on 18th Oct and was told that I will get a visit from the technician on the 25th but till now I have no news of when I will get internet. Can anyone help with my situation?

Thanks!

226

vor 3 Jahren

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vor 3 Jahren
Hey @sameer.s,

thanks for the nice call.
As I told you, because of lack of resources, the delivery is sadly delayed.
The technician will be there on Monday. I will update you as agreed on Tuesday.
And we look up the next steps.
Thanks for your patience and have a nice weekend.

Kind regards
Sana A.
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vor 3 Jahren
Hi Sana, Thanks a lot for your call on Fri. Have you heard anything from the technician?

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vor 3 Jahren
Hi @sameer.s,

sorry for the long delay, we have very few English speaking agents around.

As far as I could see, your order was corrected by our order management last week and finalized for wednesday this week.

The problem was that the booking of the correct line had failed and needed to be done manually. As long as that didn't happen, no assignment was to be set for our field support.

Kind regards
Anna J.
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