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English support please - Vodafone to Telekom
4 years ago
Hi,
Last week, An agent from Telecom (Ranger Marketing) came to my apartment and explained about switching from Vodafone to Telekom DSL. I filled the form and I got email of my order number. I need to verify this. Can someone help me.
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4 years ago
This should be looked at by a member of Telekom's support team. Please put your phone number here (into the "handynummer" field), so the team can contact you. Might be helpful if you could also put the order number into the "weitere informationen" field.
The information entered under the link above are only visible to the DT support employees, not to regular community members like myself.
Please post a quick confirmation after you have done that, I will then notify the team.
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4 years ago
Added my personal hand phone number. Please revert me. I have few questions like whether the connection request is legitimate and how to take it forward etc
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4 years ago
I need to verify this.
What is it that you need to verify?
"Clarify" would be a different issue, but verfication is already done via the email that you have received, I think.
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4 years ago
Yes, Clarify is the right word. I need to clarify whether that Telecom representative is legitimate and the data collected from me shouldn't be used wrongly. After googling, i read some bad scams. I can provide my order number to confirm it.
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4 years ago
and thank you for the pleasant call. Our representative was legitimate, and an order has been added to our system. Right now, we are waiting for an answer from your current provider when we would be able to switch your contract from them to us. When/if they give the ok, we will process the order further, and you will get a letter of confirmation with the start date of your new contract. As agreed, I have added the note that you will also need a router from us ant that it should be added to the order.
If you need further assistance, let me know.
Kind regards
Sören G.
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4 years ago
and thank you for the pleasant call. Our representative was legitimate, and an order has been added to our system. Right now, we are waiting for an answer from your current provider when we would be able to switch your contract from them to us. When/if they give the ok, we will process the order further, and you will get a letter of confirmation with the start date of your new contract. As agreed, I have added the note that you will also need a router from us ant that it should be added to the order.
If you need further assistance, let me know.
Kind regards
Sören G.
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1 year ago
I also need help with this ! the Vodafone contract expired and now I have the "Telekom " dls internet! They told me the speed is better but it's bad then the Vodafone speed I have ! The problem is that I have no documents about this and I can't log in on the website to see what service do I have there or if I want to change my mind how do it do it without a contrat number!
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1 year ago
@Marius Tamas
You should have documents - either via snail mail or via email (have you checked your spam folder?)
However sending does not mean that you necessarily receive the documents, sometimes communication goes wrong.
I recommend you to fill your forum profile with your mobile phone number, the address of the DSL and an indication about the time frames when s.b. from the team may contact you today or one of the coming days.
Good to know: if you have a Speedport or a Fritzbox then probably you will see your fixed network phone numbers in this box, would be great if you could check and also note that in your forum profile.
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1 year ago
Home internet not working
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1 year ago
Hey @Dand2,
I'd gladly offer my help in this case.
Unfortunately I was unable to reach you via phone.
Please let me know when a call would suit you better.
Best regards,
Louisa G.
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1 year ago
I found the problem .i changed the router to the old one from vodaphone ,fritzbox or something .i feel it gives me more freedom and i can have my ethernet on priority .the speed port had only wifi priority as far as i saw !
The problem was this adapter i used to run my cable under the door to my pc unit! And also the previous cables I had, even though they were new, and was cat 7. my old single long was cat 8 and that was the only one that gave me the 200 mb/s speed!
Thanks for all the help!
this was the problem and the other cat 7 cables
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