Yesterday, a technician came to install my Fritz!Box router. I signed up for a Telekom DSL connection through CHECK24. The DSL line is synchronized and stable, but the PPPoE login does not work. The connection does not seem to be activated yet.
I signed the contract in January, and I have been charged for the router + installation, but I have not been charged for this month's internet. I wonder if that is the reason why Telekom has not activated my connection.
I don't speak German, and there is no English phone contact, so I am writing here. I am willing to give my credentials and information if someone can help me. Thanks.
vor 23 Tagen
Hallo @Adrianmarinb,
Thank you for contacting us.
I’m happy to help you further.
Please enter your "Customer Number" and "Phone Number" in your profile information.
I look forward to your reply.
Best regards
Fadi
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vor 23 Tagen
Hi! I have just added the information. Thanks
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vor 23 Tagen
If my phone number does not work, please tell me. My order may be associated with an older phone number even though I think I managed to change it.
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vor 23 Tagen
Hallo @Adrianmarinb,
Thank you for contacting us.
I’m happy to help you further.
Please enter your "Customer Number" and "Phone Number" in your profile information.
I look forward to your reply.
Best regards
Fadi
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vor 23 Tagen
As I said in other comments, I have already added that information.
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vor 23 Tagen
Hello @Adrianmarinb
I'm very sorry, of course we do see the information already.
Actually it got very late, so I suppose that we'll call you tomorrow.
I guess the technician forgot to close the order for the installation. That's why your contract is still not active. We'll have a short call, and then we can send a note to the technical department to close the order.
Kind regards Inga Kristina
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vor 16 Tagen
Thank you very much for another pleasant conversation earlier. 🙏
As discussed, the connection is currently still being wired, so an internet connection is not yet possible. 😕 I have booked the technician appointment for Thursday, 12 February 2026, from 8am to 12pm.
I look forward to hearing your feedback on Thursday. 🙂
Best regards
Timur
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vor 14 Tagen
Hello, the technician came, and now everything works! Thank you very much, everyone, for the assistance. Have a good day.
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vor 14 Tagen
@Adrianmarinb That sounds good!
Kind Regards Wiebke
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