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Facebook und Youtube funktionieren, aber viele andere Websites können nicht geladen werden. Sehr verwirrend!

3 years ago

Hi,

Facebook and Youtube work, but many other websites fail to load. Very confusing!

My Speedport Smart 4 Type B has been behaving very strangely since yesterday. I can use Facebook, YouTube, Gmail, but many other websites (bahn.de, soundlcloud.com, even Telekom.de) cannot be loaded.

Tried diagnosing via Magenta/EasySupport but the problem persists. Would be really good if someone could offer help here.

 

VG

NO

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12

    • 3 years ago

      Which device do you use to access the websites? Have you tried another one? 

      Is the device you use connected through LAN oder WLAN?

      Have you tried rebooting the router?

      8

      Answer

      from

      3 years ago

      I tried "Change IP Addresses", and also used the DNS IPv4 from your screenshot and nothing changes on my end.

       

      The Customer Service recommended a reset of the Router. 

      Rehman_0-1660507548204.png

       

      Answer

      from

      3 years ago

      @Rehman If you do not have too many personal settings in your router, I would recommend resetting the router as well.

      But before try 8.8.8.8 as DNS server (which is the Google one)

       

      The sudden change in behaviour could also be the result of a " Verschaltung ", which essentially means a mix up of the connection wires. This does sometimes happen when a new customer gets a new landline connection and a technician has a bad day... 

      Answer

      from

      3 years ago

      Thank you for your support! The Google DNS didn't solve the issue but the factory reset did.

       

      I truly appreciate all the tips, and will be happy to buy you coffee if you're ever in Munich. 

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    • 3 years ago

      @Rehman 

       

      Do you know whether your Smart 4 received a new firmware update in August 2022 ( 010146.3.0.001.0 )

      and the mentionned problems occurred afterwards?

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      3 years ago

      Sorry, I was on the phone with the Customer Service and could not answer earlier!

       

       

      I updated my router myself with the mentioned firmware after I failed to make it work yesterday. My DSL was set up in mid July and has been working all fine until yesterday. There was no change in any settings except that I noticed afterwards that my landline is reported be Offline but my router shows the Internet and the WLAN fine. It is quite weird that I can access some websites and can't many others. 

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    • Accepted Solution

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      3 years ago

      Thank you for your support! The Google DNS didn't solve the issue but the factory reset did.

       

      I truly appreciate all the tips, and will be happy to buy you coffee if you're ever in Munich. 

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