Hi Good day!

Today, i have my Fiber internet (Glasfaser) configured by the technicians. I received an email that would guide me in activating the glasfaser modem and had it successfully configured. But the problem is there is no connection. The main router and glasfaser modem flashes a green light, however upon connecting to the internet, it says that there is no connection. Is there any issue with the connection with the fiber? Or it has something to do with the glasfase modem activation?

i would really appreciate your help.

thank you