Getting charged for cancelled contract
vor 2 Monaten
Hello,
I had cancelled my contract of Magenta Zuhause Schnellstart router few days ago and also the device was handed over to the nearest Telekom store. But in my invoice for March, I am being charged for the device although the contract is cancelled and device is returned.
I also have the return label provided by the telekom shop upon returning the router.
28
4
vor 2 Monaten
Hello @yash2 ,
Thank you for the screenshots! :)
As you can see on the invoice, it says that the amount that has been paid will be credited back to you, no worries.
Kind regards
Anna
3
Antwort
von
vor 2 Monaten
@Anna K. I did not get you. I can see that the €0,64 is added in the total amount. Which I don't think should be because the device is returned.
Antwort
von
vor 2 Monaten
It will have overlapped with the invoice creation because the invoice was already created in the background. It should be automatically refunded with the next invoice. 🙂
Best regards
Timur
Antwort
von
vor 2 Monaten
Got it
Thanks 👍
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