Glasfaser appointment but no router.
vor 14 Stunden
Dear all,
I signed a contract for Glasfaser at my place (mehrfamilienhaus) last October, but due to issues getting the connection into the keller, the connection to my appartment will only be finalized next Monday.
Despite all of this, I haven't received my router and have no way of knowing if one is on the way. I have checked my order and I definitely ordered one. Will the technicians bring it on Monday?
Alternatively, I can also order one from Amazon, which arrives in 2 days. However, I'd need help canceling the existing router order from Telekom.
Best regards.
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vor 13 Stunden
Hi @user_fe8774,
it seems like it is not the right customer number in your profile.
But anyway: When are you available for a call? It is a little late right now.
Sincerely,
Johannes
2
Antwort
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vor 2 Stunden
Hi Johannes,
Apart from a few work related calls towards the end of day, I'm available anytime for a call.
Best regards!
Antwort
von
vor einer Stunde
Hello @user_fe8774,
Thank you the nice call. 😊
I will call you back tomorrow, to see if the router has been sent out.
Kind regards
Belana
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