‎Glasfasermodem installiert, aber nicht aktiviert

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Glasfasermodem installiert, aber nicht aktiviert

1 year ago

Hallo!

Ich habe endlich das Glasfasermodem 2 erhalten und es wie angewiesen installiert, jedoch habe ich nach mehreren Tagen keinen Aktivierungslink erhalten. Das Modem wurde am 19.02.2024 geliefert und installiert.

Ich habe keine Hilfe von der Telekom-Hotline erhalten und es ist wirklich schwierig, jemanden zu finden, der Englisch spricht.

Soll ich einfach weiter warten? Wie lange soll es dauern?

Könnte mir hier bitte jemand helfen?

Ich würde es sehr schätzen.

Mit freundlichen Grüßen.

-- English below --

Hello!

I have finally received the fiber optic modem 2 and installed it as instructed, however after several days I have received no activation link. The modem was delivered and installed on Feb. 19, 2024.

I have received no help from Telekom hotline and it is really difficult to find someone who speaks English.

Do I just keep waiting? How long is it supposed to take?

Could someone here please help me?

I would very much appreciate it.

Best regards.

165

1 year ago
Hallo @relikt

ich habe Dein Problem an das Team weiter geleitet und bitte um etwas Geduld. Es wird sich kurzfristig jemand melden.

Gruss -LERNI-
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Answer
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1 year ago
Hey there @relikt,

thanks a lot for the nice call.

I double-checked your issue and it seems, that there really is some information missing. I asked the responsible department to solve this as quickly as possible.

I'll call/text you back, as soon as I know more about this.

Best regards,

Louisa G.
Answer
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1 year ago
OK, thank you. I eagerly await your update
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Accepted Solution
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1 year ago
Hi Louisa,

I received the activation email today and I successfully activated the connection.

Thank you
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Answer
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1 year ago
Hey @relikt,

thanks for your feedback.

I'm happy to read that you were now able to setup the connection.

My colleague @Louisa G. will reach out to you again for the final details.

Friendly regards,

Sarah D.
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