Hello! I need support in Englisch.
I'm planning to move to the new apartment in one month. I already created a moving order with basic options (no technician etc.), but I unfortunately learned that no fiber connection installed-ready in the new apartment yet. (Building address shows fiber is supported)
So, should/can I cancel that order ? Can we update the order to add technician support with socket etc. required installations?
Could some support-line staff here who can speak English call me if it is possible? (I also have additional questions about the contract and modem update with the newer models)
Thanks!
vor 2 Monaten
Hallo @cunal
If you haven’t already done so, please also note in your profile when and how you can best be contacted.
I’ll pass your question on to the team – please bear with us.
Best regards, -LERNI-
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vor 2 Monaten
Thanks for the quick answer! I've updated the details in my profile.
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vor 2 Monaten
Hello @cunal,
welcome to our community, and thank you very much for the pleasant call.
As discussed, you will soon be able to select the actual appointment for the installation of the fibre-outlet in your new flat.
Once you are done moving and the new connection is working as well, you can create a return form for your current router via our return-portal.
Let me know in case any further questions arise.
Kind regards
Jonas
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vor 23 Stunden
@cunal The way you’re describing it, it sounds to me like your landlord is a co-owner. That explains why you have to go through the property management company.
Kind Regards Wiebke
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vor 2 Stunden
actually my previous message seems to be not completely correct.
From what I understand, you guys somehow need just to contact Hausverwaltung to get permission or something I guess,
I'm not sure why that's a blocker (since I have keys and access) but anyway..
Could you check what's the latest situation about that?
When will you contact?
When cable fix/blow will be discussed and planned?
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vor einer Stunde
Hello @cunal,
I'm afraid that I can't see more than you do in the portal. It does seem that, if the information is correct, our responsible department needs the approval of the Hausverwaltung. If that is the case, we can not do more than wait.
Please keep us updated, if you receive any further information or need assistance.
Kind regards
Christoph
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