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Glassfiber Order Status - Gebäude angeschlossen - How to move this forward?
vor 2 Jahren
I have made an order for glass fiber connection over a year ago, and finally after some effort got the WEG to move forward with connecting the building etc. However, the status of the order is now "Gebäude angeschlossen". As I understand it, the building is now connected and the next step is to get a fiber optic point installed inside the apartment prior to provisioning the connection. Is this correct?
How can I get an update on when this can feasibly be done and is there are anything I can do from my side to speed this along?
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vor 2 Jahren
Hello @nulltermination,
what is essential, is the agreement of the owner of the building for the installation.
So what you can do is ask the owner of the house, whether the consent for the work in the house has already been given. Only then the work can be finished.
Kind regards Inga Kristina J.
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vor 2 Jahren
Thanks for the quick response @Inga Kristina J. So, as far as I am aware the fiber is already connected to the building basement. What is remaining is the last mile from the building box to the apartment itself.
The last I checked, consent for the work has been provided by both the WEG and the owner of the apartment I am in. Is there a specific form or process that my landlord needs to undertake in order to provide additional consent for the work?
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vor 2 Jahren
Hello @nulltermination,
the connection of the building and the remaining work inside of the building have to be accepted separately. So it might be that there is a second "okay" needed before we can finish the work.
We're communicating via email. The homeowners get an email with a link where they can accept or reject online.
Kind regards Inga Kristina J.
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vor 2 Jahren
Checked with the apartment owners and they never received any email from Telekom regarding the work inside the apartment. They said they will check with the building managers as well to see if they received anything from telekom after the building was attached.
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vor 2 Jahren
Good evening @nulltermination , please let the check the SPAM-folders. We just need that last agreement.
Kind regards Sven Ö.
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vor 2 Jahren
Thanks for letting me know Sven. So far, no luck. Neither the building manager nor the owners seem to have such an email.
Is it possible to get this sent out again to the appropriate contact? Please feel free reach out directly if you need any specific details.
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vor 2 Jahren
Hello @nulltermination,
thank you for the nice call. 😊
I've sent the last agreement e-mail out again. Your building manager should receive the mail today.
After that, we can continue with the next steps.
Kind regards
Belana M.
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vor 2 Jahren
Thank you for following up on this @Belana M. and for the wonderful call.
I have let the owner know. They will let the building manager know to expect the mail.
Thanks again, will update here once I get any further information.
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vor 2 Jahren
Hello @Belana M. The apartment owner got back to me saying that the building manager has already sent the approval in May and has forwarded me a scanned copy of the submitted forms.
I'm assuming this is the first of two? Or is there a miscommunication here? I have mentioned that another email has been sent in 21.08.2023. Was any response received?
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vor 2 Jahren
Hello @nulltermination,
we got everything we needed. 😊
Unfortunately, the status hasn't changed, so I've now written to our specialist department.
When I get a reply, I'll let you know.
Kind regards
Belana M.
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vor 2 Jahren
Fantastic. Thank you @Belana M. looking forward to hearing back from you.
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vor 2 Jahren
Hey @nulltermination,
we have not forgotten you, of course.
We are communicating internally with the specific department. As soon as we have a solution, we will inform you first.
Kind regards
Christina P.
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vor 2 Jahren
@Christina P. Thank you for the update. Looking forward to hearing the solution
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vor 2 Jahren
Hello @nulltermination,
I'd like to join the conversation here as well. As we discussed during our recent phone call, could you kindly forward the email that pertains to our telephone discussion? Specifically, I recall you mentioning that it contains crucial information regarding the correspondence between Deutsche Telekom and your property management. Please send it towards us ( Teamies ) through a direct message.
Kind regards, Christian H.
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vor 2 Jahren
Hey @Christian Ha - I have sent a screengrab of the email via DM.
Thank you again for following up on this.
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vor 2 Jahren
Hi there @nulltermination!
Thank you very much. I did in fact receive and review the attached picture. I'll get to the bottom of this shortly. Hopefully, by Saturday, I'll have an answer.
Kind regards
Christian H.
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vor 2 Jahren
@Christian Ha. @Christina P. @Belana M.
Hello. Based on the last update I received from the Telekom side, apparently Telekom is waiting on the building manager to provide a date for the work to begin for in-house construction.
On raising this with the building manager, I received the following response indicating that he is unaware of any action that is required on his end and the last request was in May.
Can someone form your side please streamline the process so we are all on the same page here?
Right now building manager says he is waiting on Telekom and you are saying you are waiting on him. My self and the apartment owner is stuck in between waiting.
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vor 2 Jahren
@nulltermination
Unfortunately, we have not received any new information yet, but we are still working on it 🙏🏽. We will get back to you.
Best regards
Timur K.
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vor 2 Jahren
Hello @nulltermination,
I'm glad to see that you could choose an appointment for the installation now.
🎉
Please give us a feedback on November 20th if everything went well.
Kind regards Inga Kristina J.
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vor 2 Jahren
Hello @nulltermination,
I'm sorry we haven't been able to answer you any sooner.
I've opened another ticket with our expert to figure out what is exactly stopping the process. Furthermore, I will keep you updated with any responses.
Thank you again for your patience. 😊
Kind regards
Belana M.
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vor 2 Jahren
Hi @Belana M. Was there an update here?
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