Good evening @nulltermination.
I can see that the confirmation from the property manager is already in our system.
Since the fiber upgrade is a bulk contract. The property manager will get in touch with you, as soon as a date will be ready.
Kind regards,
Martin Bo.

Afternoon @Martin Bo. thanks for confirming you have the confirmation from the property manager.

Can you please clarify what the bulk upgrade has to do with my Telekom contract? As far as I understand, the property manager has completed putting in the new pipes, Telekom has connected the fiber to the building and all that is outstanding is for the fiber to be pulled into my apartment. And the last part is a per end-user contract installation right? Let me know if I am missing some information here.

While I can appreciate that this could potentially save Telekom some cost, please bear in mind this saga has been going on for over a year now. I would really appreciate more clarity and a connection activation posthaste.

Hello @nulltermination,

the word "bulk" in this case means that the landlord has chosen that all apartments should be connected in one appointment. Whether the tenants have ordered a fiber connection or not. 

Then the appointment for this installation is arranged with the landlord. As soon as the landlord has this appointment, he will let you know. 

If nothing happens, of course you can contact your landlord and ask if there are news depending the installation. He can call our technical field service under 062143274740 to ask for an appointment. 

Kind regards Inga Kristina

Unfortunately, it is no longer possible to make changes once a date has been selected for the first time. Unfortunately, it doesn't matter whether the date has taken place or not 😕 We can tackle the change together after completion 🙂

You would have to make a new appointment with the field service scheduling department. As there is no English telephone number, please contact the colleagues at Telekom_FTTH_Gigabit_Terminierung@telekom.de 🙌🏽

Best regards
Timur

Already tried. No response/luck. Same as last time months ago. 

Hopefully tackling the change of plans after won't end me up with a disadvantaged plan. 

Thank you very much for the pleasant conversation earlier 🙂

As discussed, you cannot currently book an appointment yourself, as this is a BULK order. This means that the appointments are made directly with the property management company and the entire property is completed in one go. 

Please contact the property management company and ask them whether an installation appointment has already been made. If the property management company has not yet received any information, they can contact us on 0800 330 3333 👍🏽

Have a pleasant weekend for now 🙂

Best regards
Timur

@nulltermination

Thank you very much for your feedback 🙂

I'm really pleased that things are now progressing 🙌🏽 I'm keeping my fingers crossed that it can now be completed promptly 🙏🏽 Unfortunately, we can't prioritize or influence the scheduling. 

But if there's anything else, you're welcome to get in touch again 🙂

Best regards
Timur

Thank you @Sven Ö. This is much appreciated. 

Since my last post here, the following has happened. 

1. Telekom has inspected the property and tested the pipes and signals.

2. The order is now no longer a "BULK" order according to the email to the property manager. See quote from the email below.

Ich habe das Objekt nun für die Terminierung freigegeben. Da es sich im bedarfsorientierten Ausbau befindet, worauf ich leider keinen Einfluss habe, bucht sich nun jeder Mieter seinen Termin einzeln. 

I haven't seen any emails to schedule the appointment yet. 

Hey @nulltermination - I'll call you tomorrow at around 02:30 pm.  

Kind regards Sven

Hi @nulltermination and thank you for the nice call. As discussed, we'll wait for August 19. If you have any further questions in the meanwhile, just let us know.

Kind regards Sven 

Good evening @nulltermination, I just ordered a new cable. Have a great start into the week tomorrow.

Kind regards Sven

Ha. Thank you @Sven Ö. , you work quick and rather late Appreciate the help. 

Hope you have a wonderful start to the week as well, tomorrow. 

nulltermination

I am using a third-party router that supports VLAN 7. Tried using PPoE but it did not work.

And what kind of router is that (exact type name)

Unfortunately, I don't have any experience with fiber optic connections, so I can't help you. From what I remember, you first have to enter an individual ID before you can set up a PPPoE connection. There is a special link for this that can be entered even without a PPPoE connection. But I could be very wrong.

Sorry, greetings, Ulrich

It is the Google Nest Wifi Pro 6E. 

As far as I can tell the modem setup (via the link you mentioned) is already done, the connection to the modem is active and stable.

Thanks for the assist @falk2010 @UlrichZ 

UlrichZ

But I could be very wrong.

wen könnte man anpingen?

@nulltermination

Thank you for your feedback 🙏🏽

I am really pleased that the installation date was successful and that the gas fiber modem could also be activated 🙂 In order for the router to connect to the fiber optic modem, you have to manually enter the access data into the router and possibly activate VLAN7. Also remember to pull the DSL cable out of the DSL socket so that a fiber optic connection can be established 🙂

Best regards
Timur

nulltermination

It is looking more and more like I need to go for the same solution as before (double NAT),

Your problem is certainly not double NAT, as the fibre optic modem is not a router.

Greetings Ulrich

@UlrichZ what I meant there was that I was using a double nat solution prior to today for my DSL going via a Speed Port 4. And if the PPoE configuration does not work on the Nest Router, my fallback is to get a speed port 4 plus and reintroduce the double NAT. Sorry for the confusion. 

Ah, great point. Completely forgot about needing to reconfigure. Will try the switch first anyway.